1Digital® Product · AI Receptionistby Tactly
Every shopper's call answered, even when you can't
When your team is packing orders, on another line or offline for the night, the AI Receptionist picks up your store's phone. It answers questions about shipping, returns and your products from what you tell it, takes a message or transfers the call, and emails you a summary.
7-day free trial with 30 minutes included. Card on file, cancel anytime.
Already a client? Add Tactly from your 1Digital client portal or your WorkspaceCMS dashboard so everything stays on one account.
Try it live: call (305) 928-1811. Our AI receptionist answers our own line.
Calls answered · Coastal Outfitters online storeExample
Question: do you ship to Canada?
9:42 pm · Answered from your shipping policy
Message: wrong size delivered, order 10482
8:15 pm · Callback number confirmed
Transferred: bulk order for a team
2:10 pm · Sent to your sales line
The short version: the AI Receptionist answers your store's phone when your team cannot.
- It always tells callers it is a virtual assistant.
- It answers only from the information you give it, such as your shipping, returns and sizing details, and never invents prices, availability or promises.
- It can take a message with the caller's order details, transfer the caller to your team during business hours, or book a call on your calendar (on Growth and above).
- After each call you get an email with a summary and the full transcript.
What it does
A customer line that never misses a shopper
Transfers to your team
During business hours it can hand the call to your sales or support team. After hours it takes a message instead of sending shoppers to voicemail.
Answers shopper questions
Shipping times, return windows, sizing and product details come from your knowledge base and your own notes. When it does not know something, it offers to take a message instead of guessing.
Books calls and visits
On Growth and above, which include online booking, it books callbacks, consultations or showroom visits on your calendar, and only confirms once the calendar says it is booked.
Takes order issues properly
A damaged item, a wrong size, a late delivery: it writes down what the caller needs, with any order number they give, and reads their callback number back so the details you get are right.
A summary of every call
Each call is transcribed, summarised and emailed to you, and it shows up with your other leads.
Honest with callers
Every call starts with a notice that the caller is speaking to a virtual assistant and that the call may be recorded. Emergencies are told to call 911.
Hear it answer
Listen to Tactly take a call
Example calls in Tactly's voice, with a sample voice playing the caller. Under each one is the summary the owner gets by email.
Plumbing · 0:26
Books a repair
Brightline Plumbing
A caller with a leaking water heater booked a visit for Thursday at 9 a.m. The summary and full transcript were emailed to the owner.
Read the transcript
- Tactly: Thanks for calling Brightline Plumbing. I'm the virtual assistant, and this call may be recorded. How can I help?
- Caller: Hi, yeah, my water heater's leaking. Is there any way someone can come out this week?
- Tactly: I'm sorry to hear that. I have Thursday at 9 or Friday at 1. Which works better?
- Caller: Oh, Thursday at 9 works. Thanks.
- Tactly: You're booked for Thursday at 9. We'll see you then.
HVAC · 0:41
Repair booking
Northwind Heating and Air
Paula Reyes called because her furnace is blowing cold air. She booked a no-heat repair for tomorrow at 8:30 a.m. at 41 Linden Court.
Read the transcript
- Tactly: Thanks for calling Northwind Heating and Air. I'm the virtual assistant, and this call may be recorded. How can I help?
- Caller: Hi, yeah, our furnace is blowing cold air, and it's getting pretty chilly in here.
- Tactly: Sorry about that. I can get a technician out to you. May I have your name and address?
- Caller: Sure, it's Paula Reyes, at 41 Linden Court.
- Tactly: Thanks, Paula. I have tomorrow at 8:30 a.m. or 1 p.m. Which works better?
- Caller: Oh, 8:30. The earlier the better, honestly.
- Tactly: You're booked for tomorrow at 8:30 a.m. at 41 Linden Court. The technician will see you then.
Law firm · 0:34
Transfer to a person
Calder and Voss Law
A new caller was in a car accident yesterday and has a sore neck. They are looking for a lawyer and were transferred to Dana in Intake.
Read the transcript
- Tactly: Thank you for calling Calder and Voss Law. I'm the virtual assistant, and this call may be recorded. How can I help?
- Caller: Hi. So, I was in a car accident yesterday, and I think I need a lawyer.
- Tactly: I'm sorry that happened. Is anyone hurt and in need of help right now?
- Caller: No, no, I'm home now. My neck's just sore, that's all.
- Tactly: Thank you. Dana in Intake handles new cases. Would you like me to connect you to her now?
- Caller: Yes, please, that would be great.
- Tactly: Connecting you to Dana now. One moment.
Cleaning · 0:42
Price question
Sparrow Home Cleaning
Dev Patel asked about a move-out clean for a three-bedroom house at the end of the month. He was told move-out cleans start at $250 up to two bedrooms and booked a walkthrough for Friday at 10 a.m.
Read the transcript
- Tactly: Good morning, Sparrow Home Cleaning. I'm the virtual assistant, and this call may be recorded. How can I help?
- Caller: Hi, so I'm moving out of a three-bedroom house at the end of the month, and I was wondering how much a move-out clean is.
- Tactly: Move-out cleans start at $250 for homes up to two bedrooms. For three bedrooms or more, the team does a quick walkthrough first so the quote is exact. Would you like to book one?
- Caller: Yeah, sure. Could we do Friday?
- Tactly: Friday at 10 a.m. is open. Can I take your name?
- Caller: Yeah, it's Dev. Dev Patel.
- Tactly: You're all set, Dev. Friday at 10 a.m. for the walkthrough.
Bakery · 0:35
A question it can't answer
Larkspur Bakery
Amy asked whether the bakery ships birthday cakes to another state, for her sister in Ohio. That was not in your notes, so she left a message for a call back.
Read the transcript
- Tactly: Hi, thanks for calling Larkspur Bakery. I'm the virtual assistant, and this call may be recorded. How can I help?
- Caller: Hi! Quick question. Do you ship birthday cakes out of state? It's for my sister in Ohio.
- Tactly: I don't have that information, and I'd rather not guess. I can have the owner call you back with an answer. Would that help?
- Caller: Yeah, that's fine. It's Amy, at 555 0163.
- Tactly: That's Amy at 555 0163. The owner will call you back about shipping a cake to Ohio.
More sample calls, with transcripts and downloads, on Tactly.ai ›
How it works
Ready after one test call
- 1
Tell it about your store
Write your greeting and the notes it should answer from: shipping, returns, sizing and the questions shoppers ask most.
- 2
Choose when it answers
Missed calls and after hours, after hours only, missed calls only, or every call, with your own hours and ring time.
- 3
Test, then switch on
Make a free test call to hear it, then turn on answering.
Why it matters
A missed call is often a lost order
A shopper who picks up the phone usually has one question standing between them and checkout, or a problem with an order they already placed. Voicemail loses the first and frustrates the second. The AI Receptionist gives every caller an answer, a message taken properly or a person on the line.
Answers
Shipping, returns and product questions, day and night.
Captures
Order issues with a confirmed callback number.
Reports
A summary and transcript of every call.
Pricing
Pick the minutes you need
Every plan is the same receptionist with the same features. The only difference is how many minutes of calls it answers each month.
Starter
$49/mo
100 minutes of calls a month, then $0.35 a minute
For a few missed calls a day.
Start free trial- Most popular
Pro
$99/mo
250 minutes of calls a month, then $0.29 a minute
For a busy line most days.
Start free trial Growth
$199/mo
600 minutes of calls a month, then $0.25 a minute
For a team that lives on the phone.
Start free trial
Every plan includes
- A local phone number for the receptionist
- Answers after hours, nights and weekends
- Books appointments, synced with your calendar
- Transfers callers to a person
- Email summary and transcript of every call
7-day free trial with 30 minutes included. Card on file, cancel anytime.
Already a client? Add Tactly from your 1Digital client portal or your WorkspaceCMS dashboard so everything stays on one account.
Calls under 15 seconds are not billed. Switch plans any time, prorated. No website needed. Billed monthly through your 1Digital account, and you see the price before you pay. On a WorkspaceCMS Essentials website plan it cannot book appointments; booking by phone needs Growth or above. Extra charges outside the plan: each phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. Your US local number, and texting on it, are included in every plan with no extra fee.
How it compares
The usual ways to cover a store phone your team cannot always answer, side by side.
| Feature | AI Receptionist | Voicemail | Answering service | Front-desk hire |
|---|---|---|---|---|
| Answers nights and weekends | Yes | Takes a message | Depends on the plan | Only during shifts |
| Answers shipping and returns questions | Yes, from your notes | No | From a script | Yes, during shifts |
| Transfers to a person | Yes | No | Yes | Yes |
| Summary of every call | Emailed with a transcript | A recording to play back | Usually a message | If they write it down |
| How you pay | A flat monthly plan | Free | Usually per minute or per call | A salary |
Answering services and staffing vary. Compare against the provider you are considering.
Explore the AI Receptionist
See how it fits your business
Try it live: call (305) 928-1811. Our AI receptionist answers our own line.
Guides
Features
- After-hours answeringNights, weekends and holidays answered, with a booking or a message waiting in the morning.
- Appointment bookingCallers book open times on your calendar, confirmed only once the calendar accepts them.
- Call transferHands the caller to your team during business hours, and books a time when no one is free.
By industry
- DentistsNew patient calls and appointment requests answered while the front desk is with a patient.
- HVACNo-heat and no-cool calls answered while your techs are on a roof or in a crawl space.
- Law firmsProspective clients get an answer and a consultation time instead of a voicemail box.
- Med spasTreatment questions answered from your menu and consultations booked between appointments.
- PlumbersLeak and drain calls captured with the address and a confirmed callback number.
- Real estateBuyer and seller calls answered during showings, with a time on your calendar to talk.
Get AI Receptionist
Try it free first
7 days free on Tactly
Sign up on tactly.ai, pick a plan and the receptionist answers your calls the same day. The trial includes 30 answered minutes, with a card on file and nothing charged until it ends. Cancel anytime.
- ›On every WorkspaceCMS plan, including Essentials, with its own phone number.
- ›Keep your store's number: unanswered calls forward to the receptionist.
- ›Pair it with Call Tracking to see which ads drive calls.
- ›Uses the same knowledge base as your website's AI chatbot, so phone and chat give shoppers the same answers.
Already a 1Digital or WorkspaceCMS client?
Add it from Add-ons in your client portal or your WorkspaceCMS dashboard instead of starting a new trial, so it stays on the same account and bill.
Rather talk to a person first? Send us a note.
AI Receptionist - FAQ
How much does it cost?
Is there a free trial?
Do callers know they are talking to AI?
Can I get it on the Essentials plan?
Can it look up an order's status?
Does it work for service businesses too?
Can I keep my business number?
Will it make things up?
Can it answer more than one call at the same time?
Can spam calls run up my bill?
Do I need Call Tracking too?
How do I cancel?
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