1Digital® Add-on · AI Receptionist
Every call answered, even when you can't
When you are on a job, with a customer or closed for the night, the AI Receptionist picks up. It answers from what you tell it, takes a message or books a time, and emails you a summary.
After-hours calls · Northside Plumbing
- Booked: water heater estimate9:42 pm · Thu 10:00 am slotBooked
- Message: leak under kitchen sink7:15 pm · Callback number confirmedMessage
- Question: do you serve Coral Gables?6:58 pm · Answered from your notesAnswered
See it work
Every call answered, even after hours
- 1Answers when you can’t
- 2Says it’s a virtual assistant
- 3Books the appointment
- 4Emails you the summary
What it does
A front desk that never misses a call
Answers from your information
It uses your knowledge base and your own notes. When it does not know something, it offers to take a message instead of guessing.
Books appointments
It finds open times and books them on your calendar, and only confirms a booking once the calendar says it is booked.
Takes messages properly
It writes down what the caller needs and reads their callback number back to them, so the number you get is the right one.
Transfers to a person
During business hours it can hand the call to your team. After hours it offers to book a time instead of sending callers to voicemail.
Honest with callers
Every call starts with a notice that the caller is speaking to a virtual assistant and that the call may be recorded. Emergencies are told to call 911.
A summary of every call
Each call is transcribed, summarised and emailed to you, and it shows up with your other leads.
How it works
Ready after one test call
- 1
Tell it about you
Write your greeting and the notes it should answer from.
- 2
Choose when it answers
Missed calls and after hours, after hours only, missed calls only, or every call, with your own hours and ring time.
- 3
Test, then switch on
Make a free test call to hear it, then turn on answering.
Why it matters
A missed call is often a lost job
A caller who reaches voicemail can simply dial the next business on the list. The AI Receptionist makes sure every caller gets an answer, a booking or a promise of a callback.
Answers
The calls you miss and the ones after hours.
Books
Appointments straight onto your calendar.
Reports
A summary and transcript of every call.
Get AI Receptionist
Two ways to add it
Already a 1Digital client?
Sign in to your client portal, open Add-ons, and check out securely with Stripe. You see the price before you pay, and it is added to your account straight away.
Open my client portalNew to 1Digital?
Tell us about your business with the form and we will set AI Receptionist up with you.
- ›Keep your number: unanswered calls forward to the receptionist.
- ›Pair it with Call Tracking to see which ads drive calls.
- ›Uses the same knowledge base as your website's AI chatbot.
Every feature and current price is listed on AI Receptionist on WorkspaceCMS, the platform 1Digital built that runs it.
AI Receptionist - FAQ
Do callers know they are talking to AI?
Can I keep my business number?
Will it make things up?
Can spam calls run up my bill?
Do I need Call Tracking too?
How do I cancel?
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