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AI Receptionist · Law firmsby Tactly

In court, in a meeting, still reachable

Someone looking for a lawyer is often calling more than one firm. The AI Receptionist answers when your staff cannot, books a consultation, and gives you a written record of the call.

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7-day free trial with 30 minutes included. Card on file, cancel anytime.

Already a client? Add Tactly from your 1Digital client portal or your WorkspaceCMS dashboard so everything stays on one account.

Try it live: call (305) 928-1811. Our AI receptionist answers our own line.

Illustration with example data
The short version: the receptionist answers the calls your firm misses and those after hours. It tells callers it is a virtual assistant, shares the general information you give it, such as practice areas and office hours, and books consultations or takes messages. It never gives legal advice.

For a law practice

Professional on every call

Consultations booked

A prospective client can pick an open time on your calendar during the call, instead of waiting for someone to call them back.

Practice areas, answered accurately

It tells callers what kinds of matters you take, from your notes, so callers you cannot help find out quickly.

No legal advice, ever

It does not comment on anyone's situation. When a caller asks for advice, it offers a consultation or takes a message for an attorney.

A written record

Each call is emailed to you with a summary and the full transcript, so you know exactly what was said.

Step by step

Set up for your firm

  1. 1

    Write your notes

    Practice areas, office hours, location and how consultations work.

  2. 2

    Choose its role

    Missed calls, after hours or both, with transfers to your office during the day.

  3. 3

    Test and forward

    Make a free test call, then forward unanswered calls from the firm's number.

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Hear it answer

Listen to Tactly take a call

Example calls in Tactly's voice, with a sample voice playing the caller. Under each one is the summary the owner gets by email.

  • Law firm · 0:34

    Transfer to a person

    Calder and Voss Law

    A new caller was in a car accident yesterday and has a sore neck. They are looking for a lawyer and were transferred to Dana in Intake.

    Read the transcript
    1. Tactly: Thank you for calling Calder and Voss Law. I'm the virtual assistant, and this call may be recorded. How can I help?
    2. Caller: Hi. So, I was in a car accident yesterday, and I think I need a lawyer.
    3. Tactly: I'm sorry that happened. Is anyone hurt and in need of help right now?
    4. Caller: No, no, I'm home now. My neck's just sore, that's all.
    5. Tactly: Thank you. Dana in Intake handles new cases. Would you like me to connect you to her now?
    6. Caller: Yes, please, that would be great.
    7. Tactly: Connecting you to Dana now. One moment.

  • Plumbing · 0:26

    Books a repair

    Brightline Plumbing

    A caller with a leaking water heater booked a visit for Thursday at 9 a.m. The summary and full transcript were emailed to the owner.

    Read the transcript
    1. Tactly: Thanks for calling Brightline Plumbing. I'm the virtual assistant, and this call may be recorded. How can I help?
    2. Caller: Hi, yeah, my water heater's leaking. Is there any way someone can come out this week?
    3. Tactly: I'm sorry to hear that. I have Thursday at 9 or Friday at 1. Which works better?
    4. Caller: Oh, Thursday at 9 works. Thanks.
    5. Tactly: You're booked for Thursday at 9. We'll see you then.

  • HVAC · 0:41

    Repair booking

    Northwind Heating and Air

    Paula Reyes called because her furnace is blowing cold air. She booked a no-heat repair for tomorrow at 8:30 a.m. at 41 Linden Court.

    Read the transcript
    1. Tactly: Thanks for calling Northwind Heating and Air. I'm the virtual assistant, and this call may be recorded. How can I help?
    2. Caller: Hi, yeah, our furnace is blowing cold air, and it's getting pretty chilly in here.
    3. Tactly: Sorry about that. I can get a technician out to you. May I have your name and address?
    4. Caller: Sure, it's Paula Reyes, at 41 Linden Court.
    5. Tactly: Thanks, Paula. I have tomorrow at 8:30 a.m. or 1 p.m. Which works better?
    6. Caller: Oh, 8:30. The earlier the better, honestly.
    7. Tactly: You're booked for tomorrow at 8:30 a.m. at 41 Linden Court. The technician will see you then.

  • Cleaning · 0:42

    Price question

    Sparrow Home Cleaning

    Dev Patel asked about a move-out clean for a three-bedroom house at the end of the month. He was told move-out cleans start at $250 up to two bedrooms and booked a walkthrough for Friday at 10 a.m.

    Read the transcript
    1. Tactly: Good morning, Sparrow Home Cleaning. I'm the virtual assistant, and this call may be recorded. How can I help?
    2. Caller: Hi, so I'm moving out of a three-bedroom house at the end of the month, and I was wondering how much a move-out clean is.
    3. Tactly: Move-out cleans start at $250 for homes up to two bedrooms. For three bedrooms or more, the team does a quick walkthrough first so the quote is exact. Would you like to book one?
    4. Caller: Yeah, sure. Could we do Friday?
    5. Tactly: Friday at 10 a.m. is open. Can I take your name?
    6. Caller: Yeah, it's Dev. Dev Patel.
    7. Tactly: You're all set, Dev. Friday at 10 a.m. for the walkthrough.

  • Bakery · 0:35

    A question it can't answer

    Larkspur Bakery

    Amy asked whether the bakery ships birthday cakes to another state, for her sister in Ohio. That was not in your notes, so she left a message for a call back.

    Read the transcript
    1. Tactly: Hi, thanks for calling Larkspur Bakery. I'm the virtual assistant, and this call may be recorded. How can I help?
    2. Caller: Hi! Quick question. Do you ship birthday cakes out of state? It's for my sister in Ohio.
    3. Tactly: I don't have that information, and I'd rather not guess. I can have the owner call you back with an answer. Would that help?
    4. Caller: Yeah, that's fine. It's Amy, at 555 0163.
    5. Tactly: That's Amy at 555 0163. The owner will call you back about shipping a cake to Ohio.

More sample calls, with transcripts and downloads, on Tactly.ai ›

Pricing

Plans for law firms

Every plan is the same receptionist with the same features. The only difference is how many minutes of calls it answers each month.

  • Starter

    $49/mo

    100 minutes of calls a month, then $0.35 a minute

    For a few missed calls a day.

    Start free trial
  • Most popular

    Pro

    $99/mo

    250 minutes of calls a month, then $0.29 a minute

    For a busy line most days.

    Start free trial

  • Growth

    $199/mo

    600 minutes of calls a month, then $0.25 a minute

    For a team that lives on the phone.

    Start free trial

Every plan includes

  • A local phone number for the receptionist
  • Answers after hours, nights and weekends
  • Books appointments, synced with your calendar
  • Transfers callers to a person
  • Email summary and transcript of every call

7-day free trial with 30 minutes included. Card on file, cancel anytime.

Already a client? Add Tactly from your 1Digital client portal or your WorkspaceCMS dashboard so everything stays on one account.

Calls under 15 seconds are not billed. Switch plans any time, prorated. No website needed. Billed monthly through your 1Digital account, and you see the price before you pay. On a WorkspaceCMS Essentials website plan it cannot book appointments; booking by phone needs Growth or above. Extra charges outside the plan: each phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. Your US local number, and texting on it, are included in every plan with no extra fee.

Get AI Receptionist

Try it free first

7 days free on Tactly

Sign up on tactly.ai, pick a plan and the receptionist answers your calls the same day. The trial includes 30 answered minutes, with a card on file and nothing charged until it ends. Cancel anytime.

  • ›Keep the firm's number: unanswered calls forward to the receptionist.
  • ›Consultations go straight on your calendar.
  • ›Every call is emailed with a transcript.
Start my free trialLearn more at Tactly.ai

Already a 1Digital or WorkspaceCMS client?

Add it from Add-ons in your client portal or your WorkspaceCMS dashboard instead of starting a new trial, so it stays on the same account and bill.

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Rather talk to a person first? Send us a note.

Common questions

Will it give callers legal advice?
No. It shares only the general information in your notes, like practice areas and hours, and offers a consultation or takes a message for anything else.
Can it screen cases or run conflict checks?
No. It books consultations and takes messages. Screening and conflict checks stay with your team.
Do callers know they are not speaking with staff?
Yes. Every call opens with a notice that the caller is speaking with a virtual assistant and that the call may be recorded.
Can it transfer a caller to an attorney?
During your business hours it can transfer the caller to your office's number. After hours it books a consultation or takes a message.

Explore the AI Receptionist

See how it fits your business

Try it live: call (305) 928-1811. Our AI receptionist answers our own line.

Back to the AI Receptionist overview

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