1Digital® Add-on · Call Tracking & Forwarding
Know which marketing makes your phone ring
Give each campaign its own local number. Every call forwards to the phone you already answer, and you see where it came from, what was said, and whether it was a real lead.
Calls this week
- Google Business Profile(305) 555-0142 · 4 min · AnsweredLead
- Website(305) 555-0187 · 2 min · AnsweredLead
- Paid search(305) 555-0119 · Missed · EmailedMissed
- Website(305) 555-0163 · 1 min · AnsweredNot a lead
See it work
Know which marketing makes the phone ring
- 1A number for each source
- 2Calls ring your real phone
- 3Every call logged with its source
- 4AI marks the leads
What it does
Every call, accounted for
Forwarding to your real line
Tracking numbers forward every call to the phone you already use. Your existing number stays your business line.
Local numbers by area code
Pick US numbers in the area codes your customers recognise, and label each with its source. Up to five numbers per account.
Recordings and transcripts
Every call is recorded, after a notice to the caller, and transcribed within minutes, so you can check what was said without calling back.
AI lead sorting
Each call is sorted as a lead or not a lead. Calls the AI is unsure about are left for you to review rather than guessed.
Missed-call alerts
A missed call is logged and emailed to you within minutes, and flagged in your leads inbox so it does not slip past.
Works on most websites
On a WorkspaceCMS site the number on your pages swaps automatically. On WordPress, Shopify, BigCommerce and others, you paste one snippet.
How it works
Three steps to tracked calls
- 1
Pick your numbers
Choose local numbers by area code and give each one a source label.
- 2
Put them to work
Use each number where it belongs: your site, your Google Business Profile, an ad or a flyer.
- 3
Review your calls
See each call's source, recording, transcript and lead status, and follow up on anything missed.
Why it matters
Stop guessing which ads work
For a business that closes by phone, form fills tell half the story. Call tracking shows the other half, so you can put budget behind the campaigns that actually make the phone ring.
Source
Every call labelled with where it came from.
Answer
Calls ring the phone you already have.
Follow up
Missed calls emailed within minutes.
Get Call Tracking & Forwarding
Two ways to add it
Already a 1Digital client?
Sign in to your client portal, open Add-ons, and check out securely with Stripe. You see the price before you pay, and it is added to your account straight away.
Open my client portalNew to 1Digital?
Tell us about your business with the form and we will set Call Tracking & Forwarding up with you.
- ›Running ads? Give each campaign its own number.
- ›Not on WorkspaceCMS? The snippet works on most sites.
- ›Pair it with AI Receptionist so missed calls get answered.
Every feature and current price is listed on Call Tracking & Forwarding on WorkspaceCMS, the platform 1Digital built that runs it.
Call Tracking & Forwarding - FAQ
Do calls still ring my phone?
What happens to my existing number?
Is call recording disclosed to callers?
What happens when I miss a call?
Does the number on my website change automatically?
Can it send texts or make outbound calls?
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