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Your Full-Service Digital Agency & AI Strategy Partner
Real strategists. Real AI tools. Real growth. — 1Digital® since 2012
Workspace by 1Digital® — the agency platform we built. Coming to select agencies. Join the early-access list →
eCommerce Support
Retainer or on-demand support for design, development, SEO, CRO, and integrations — prioritized by impact, protected by process.
1Digital® provides ongoing eCommerce support across Shopify, BigCommerce, Magento (Adobe Commerce), and WooCommerce — combining sprint planning, ticket SLAs, QA, and release hygiene with growth services.
Trusted by 400+ Brands · Certified Partners
Of results, scale, and quality at the enterprise level.
Specialists across SEO, AI SEO, PPC, design, dev, and strategy.
US core team for clear communication; vetted global specialists for international client work.
Rated 4.9/5 across 941+ verified client reviews.
What's in
Backlog to release, covered. Ticket intake & triage, small fixes, feature sprints, performance/CWV, accessibility, analytics, and go-live QA — wrapped with version control, staging, and rollbacks.
What Our
Theme/snippet updates, app & SDK changes, checkout tweaks, and safe rollout plans.
New sections, PLP/PDP components, merchandising blocks, and on-page copy updates.
Core Web Vitals, schema, internal links, redirects, and indexation hygiene.
GA4/Pixel QA, event tracking, A/B tests, and revenue-impact dashboards.
Expert Support for Growth
Studies show that 79% of shoppers who experience site performance issues won't return. Slow load times can cause up to a 29% decrease in conversions. We provide comprehensive eCommerce site assistance to ensure your online store performs optimally.
Developers keep your website up-to-date for better UX, security, and digital marketing support.
Experienced designers create a visual interface that attracts, impresses, and engages your customers.
We make sure your plugins and 3rd party apps are configured and installed correctly, improving UX.
Uncover website bugs and provide the best solutions — slow loading or poor coding, we make it right.
Custom integrations to ensure your apps and tools display and function correctly on your store.
Custom-coded tools for unique business needs across industries and niches.
Custom API development for seamless integration of your tools and features.
Uncover areas of growth — digital marketing, design & development, migration, or a combination.
1Digital®
Every account is paired with a senior technical lead and a project manager who own scope, scheduling, and quality. No outsourced front-line — your team works with eCommerce specialists who've shipped hundreds of releases on Shopify, BigCommerce, Magento, and WooCommerce.
We treat support as a growth function: every fix gets logged, every release is QA-tested, and every sprint reports the revenue impact alongside the ticket throughput.
How We
Impact x effort scoring to sequence quick wins and roadmap items.
Acceptance criteria, cross-browser checks, and CWV budgets.
Test plans, rollback paths, and no-surprise releases.
Error monitoring, speed deltas, and revenue guardrails.
From small bugs to complex fixes, 1Digital® can be your extended IT team of eCommerce experts — ad-hoc or ongoing maintenance.
Plans calibrated to your needs — automatic monitoring or on-demand. 24–48 hour turnaround on most issues. Emergency web support available.
Multiple support plans depending on your requirements. Straightforward agreement, internal CRM access, ticket-based work and estimates.
BigCommerce offers powerful tools for managing pricing, inventory, multi-channel selling, and 3rd-party apps. Its complexity as a SaaS platform makes it prone to needing custom solutions — we've built and supported countless BigCommerce websites.
BigCommerce Support
Shopify offers a secure, fast platform with amazing uptime and a rich app ecosystem. Even with its strengths, issues can surface — and our team has built enough custom eCommerce solutions to know just how to fix them quickly.
Shopify SupportAll Your Questions Answered
eCommerce website support encompasses various services aimed at ensuring optimal functionality — debugging, software updates, theme updates, management and maintenance of third-party apps, API development and integration, custom coding, and graphic design.
Tailored support: website performance optimization, advanced security measures, user experience enhancements, and more. We work with you to identify and address any issues that arise.
Shopify and Shopify Plus, BigCommerce, Magento / Adobe Commerce, WooCommerce, and Volusion — plus other platforms like Shift4Shop and WordPress. Alongside platform-specific support, we provide design and development services.
No. While our support services naturally cover our own work, we also offer assistance with other aspects of your website. Our team's extensive eCommerce experience enables us to address a wide range of challenges.
Yes. Theme upgrades are a crucial aspect of maintaining an up-to-date and responsive eCommerce website. Our specialists can help you implement a new theme and provide custom design and development.
Monthly blocks with rollover options; priority tiers for incidents, fixes, and feature tickets; business-day response SLAs.
Bug fixes, UX tweaks, new sections/templates, app updates, speed/CWV, schema updates, CRO tests, and analytics improvements.
Shared backlog, sprint demos, staging URLs, Git/versioned releases, and monthly performance & revenue-impact reports.
