Ecommerce Customer Support Services, Ecommerce Support Specialist

ECOMMERCE SUPPORT

Ecommerce Website Support

On Demand Support


When you need support and maintenance, from small bugs, to complex fixes, 1Digital can be your extended IT team. Not only do we offer support as you need it, we’re also available to provide ongoing maintenance to help with regular updates, installing new features and keeping you up to date with the latest website enhancements.

eCommerce Development Tab
eCommerce Development Tab

The Agreement

When other companies require minimums and complex agreements, 1Digital keeps things simple. Pay for what you use as you go. We’ll sign a straight forward support agreement that allows your team access to all of our resources. We’ll invite you to our internal CRM system. From there you can assign support tickets, and create estimates for more ambitious website changes. We’ll then bill you at the end of the month for any used time.

Auto Pilot or Manual

Our support plans and options can be calibrated to your needs. You can keep our experts engaged to automatically update and monitor your site, or we can be your on-demand team that gets assignments and executes on command. With a 24 to 48 hour turn-around time for most issues, we’re always available to handle tickets efficiently and effectively. Some tasks are handled within a few hours, depending on our staff availability. Emergency support is also available.

eCommerce Develpment Tab
eCommerce Development Tab

Capabilities

We have a staff of professional designers, developers, and marketers. Our team can also be engaged for consulting, to plan your roadmap to success. Whether you need us for API integration, uploading products, syncing inventory or creating graphics, we can engage and execute!

Support includes:

  • Site Updates
  • Plugin & 3rd Party Issues/Updates
  • Graphics & Design
  • Bugs & Issues
  • Custom Integrations
  • Custom Coding
  • Site & Feature Enhancements
  • Why 1Digital?

    We are a group of creatives, strategists, designers and developers that have a broad and deep expertise in the area of eCommerce, headquartered out of Philadelphia and Quebec, with genius 1Digital employees working around the globe. We are an agile agency that is a one-stop shop for every piece of the eCommerce puzzle, from the conception of an idea, to the delivery of the final product, and the nurturing of that creation until it reaches its full power. We see boundless opportunity in the eCommerce industry and the limitless potential in every store.

    WE LOVE OUR CLIENTS

    Ready to Get the Support you need?

    Moving your eCommerce site to the next level requires a next level team. 1Digital has years of experience helping eCommerce merchants of all stripes engage their customers and convert more visitors. If you’re thinking about bringing in a team of professionals for serious eCommerce assistance, trust the experts at 1Digital.

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