Professional Technical Assistance | eCommerce Website Support Solutions
google partner
bigcommerce agency
shopify expert
magento agency
Neil Patel

Expert Support for Growth eCommerce Website Support

Discover our comprehensive range of services tailored to keep your online store running smoothly and efficiently. Our USA-based team of eCommerce support specialists is dedicated to providing the highest level of expertise and personalized assistance.

Studies show that 79% of shoppers who experience site performance issues won’t return to make another purchase. Slow load times can cause up to a 29% decrease in conversions. At 1Digital® Agency, we provide comprehensive eCommerce site assistance to ensure your online store performs optimally with minimal issues and errors.

Optimized Website Performance

Slow loading speeds and technical errors can lead to a 25% drop in sales for eCommerce stores. We prioritize website performance optimization, enhancing your site’s loading speed, user experience, and overall performance. This helps you avoid lost sales and provide customers with a seamless shopping experience.

Advanced Security and Reliability

In the face of rising online threats and cyber attacks, website security is more important than ever. Our support services include regular security checks and updates to protect your customers’ sensitive information and prevent security breaches. We also offer ongoing website maintenance and monitoring to minimize downtime and lost sales.

Exceptional User Experience

A positive user experience is crucial for eCommerce success, leading to increased customer satisfaction and repeat business. We focus on enhancing your website’s user experience by optimizing navigation, improving search functionality, and streamlining the checkout process. This results in a higher likelihood of return visits and improved conversion rates.

Cost and Time Savings

Outsourcing your eCommerce helpdesk services to our team of experts allows you to focus on other aspects of your business, freeing up time and resources. Our maintenance professionals can help you avoid costly mistakes and errors that can lead to lost sales and revenue, providing you with peace of mind knowing your website is in good hands.

Get Started with Our eCommerce Website Support Services Today

Leading Development Support for eCommerce Online Stores

Whether it’s updating a theme or coding a custom eCommerce app from scratch, our team of expert developers are here to help you manage even the most complex problems that merchants face.

1Digital® is an eCommerce website agency specializing in every facet of the eCommerce world.

We know that no website is perfect and that you will inevitably run into technical issues that are beyond a quick fix. From emergencies to simple bugs, a competent technical support team can make the difference between a mild inconvenience and a huge headache.

Our expert eCommerce support team is here to provide a crucial lifeline for your business.

We have a knowledge base that includes everything from basic website design to diving into the code of complex custom features, and our team is here to provide genius development solutions with a quick turnaround. When you choose 1Digital® to provide your eCommerce support services, we will be ready to fix any bugs you experience and ensure that your site will be back up and running in no time.

Best eCommerce Support Services

At 1Digital®, we employ a team that includes eCommerce design, development, and digital marketing experts. Whatever issues your eCommerce store may encounter, we can implement the perfect solution in no time. We can also provide ongoing maintenance to ensure that your eCommerce website is constantly using the latest tools and features. Our team is always available to provide excellent support with quick turnarounds, so technical issues will never hold your business back.

1Digital® Agency has provided a variety of support projects for many different clients over the years from diverse industries and backgrounds. It would be almost impossible to list all of the various industries we have served, but some of our clients include those in the furniture industry, novelties and gifts, supplements and culinary goods, industrial equipment and supplies, automotive industry, and many more. If it’s out there, there’s a good chance that we’ve worked on it.

For example, we’ve had retainer agreements with clients to provide ongoing work to their site as they determine a need. We’ve created new product page templates to improve brand integration and increased conversion rates, created analytics tracking tags for checkouts to help track conversions through ads, integrated and configured critical apps to improve the customer experience, and much more. A support agreement can be a valuable tool for you if you need additional help with managing and customizing your website but not the scope of a full-blown development project.

Our support agreements are flexible, and we work with you to come up with an agreement that fits both of our needs. If your organization is dealing with bugs, lags in site speed, or needs a more streamlined and intuitive navigational hierarchy, we can help with that. All you need to do is pick up the phone and give us a call. We offer eCommerce consulting services to ensure you make the most of your online business.

Stay Up on the Latest Trends and Tips in eCommerce

Benefit from the insight of expert eCommerce digital marketers, designers, and developers to build a better online store.

Agility and adaptability. These are two of the most valuable traits a business can exhibit. The ability to respond quickly to changes in the industry or customer demands can make or break your eCommerce store. At 1Digital®, we prioritize staying up-to-date on the latest trends and best practices in eCommerce to provide the most effective support for our clients.

Our team is always learning and growing, and we bring that knowledge to every support project we undertake. By partnering with us, you’ll gain access to an expert team committed to helping your eCommerce business thrive in a fast-paced, competitive online environment.

From updated design trends and user experience improvements to advancements in security measures and the latest marketing strategies, we’re constantly refining our services to ensure your eCommerce store stays ahead of the curve. With our eCommerce support services, you can rest assured that your business will be ready to adapt and succeed in the ever-changing online marketplace.

Don’t Let Technical Issues Hold Your Business Back

Don’t let technical issues or a lack of expertise be the reason your eCommerce store falls behind. Our team of experienced eCommerce support specialists is ready to help you tackle any challenges you may face. Whether you need website performance optimization, advanced security measures, or assistance with user experience enhancements, 1Digital® Agency is here to provide the expert support your business deserves.

Contact us today to learn more about our eCommerce website support services and how they can benefit your online store. Let us take the stress out of managing your eCommerce site so you can focus on growing your business and satisfying your customers.

Website Updates & Enhancements

Our developers will keep your website up-to-date to provide a better user experience, increase security, and support your digital marketing initiatives.

Graphic Design

1Digital®’s intuitive, experienced designers will create a visual interface for your eCommerce website that will attract, impress and engage your customers.

Plugin and 3rd Party Issues / Updates

We’ll make sure your plugins and 3rd party apps are configured and installed correctly, improving your website’s interface and UX.

Website Bugs & Issues

We’ll help you uncover website bugs and issues and provide the best solutions to lay them to rest. Whether it’s a problem with slow loading or poor coding, we make it right.

Custom Integration

We’ll custom integrations for your eCommerce website to ensure that your apps and tools display and function properly on your website. To our experts, these are a walk in the park.

Custom Coding

Custom tools require custom-coding. Our developers have created custom, one-of-a-kind tools and apps for customers in a variety of industries and niches.

API Development

From custom-coded tools to seamless-integrations, we’ll ensure all of the unique tools and features of your website function together seamlessly with custom API development.

eCommerce Consulting

Our eCommerce consulting experts will uncover areas of growth for your business, whether those opportunities lie with digital marketing, design & development, migration, or combination of them.

The 1Digital® Agency Difference World-Class eCommerce Support Services

1Digital® Agency is your go-to provider for comprehensive eCommerce support services. Our expert team is dedicated to helping you optimize, maintain, and grow your online store while providing an exceptional customer experience.

Why Choose 1Digital® Agency for Your eCommerce Support Services

Our team of highly skilled professionals specializes in eCommerce and is committed to ensuring your online store’s success. With years of experience in the industry, we understand the unique challenges that eCommerce merchants face and are well-equipped to provide solutions that cater to your specific needs. By choosing 1Digital® Agency for your eCommerce support services, you’ll benefit from:

  • Fast response times and prompt issue resolution
  • Personalized, hands-on support from a dedicated team
  • Proactive monitoring and maintenance to keep your store running smoothly
  • Expert advice on best practices, platform updates, and new features
  • Seamless integration of third-party tools and applications

Our Comprehensive Range of eCommerce Support Services

At 1Digital® Agency, we offer a wide range of support services to meet your eCommerce needs. These include:

  • Technical Support: We provide prompt assistance for any technical issues affecting your online store, including website glitches, plugin conflicts, and platform updates.
  • Design Support: Our design team can help you enhance your store’s visual appeal and user experience with tailored solutions, such as responsive design, custom themes, and UI/UX improvements.
  • Marketing Support: Our marketing experts will work with you to develop and implement effective strategies for SEO, PPC, social media, email marketing, and more to drive traffic and increase conversions.
  • Security Support: We prioritize your store’s safety by implementing robust security measures, monitoring for potential threats, and providing timely updates to protect your business and customers.
  • Training & Consultation: Our team offers personalized training and consultation services to help you maximize the potential of your eCommerce platform and stay ahead of the competition.

Experience the difference that a dedicated eCommerce support services team can make for your online store. Contact 1Digital® Agency today to learn more about our comprehensive offerings and how we can help you grow and succeed in the eCommerce world.

Development and Support

Development & Support

When you need website development support and maintenance, from small bugs to complex fixes and solutions, 1Digital® can be your extended IT team of eCommerce experts. Not only do we offer professional eCommerce support as you need it, but we’re also available to provide ongoing website maintenance to help with regular updates, installing new features, and keeping you up to date with the latest website enhancements.

Autopilot or Direct Oversight

Autopilot or Direct Oversight

Our eCommerce website development support plans and options can be calibrated to your needs. You can keep our experts engaged to automatically update and monitor your site, or we can be your on-demand team that gets assignments and executes on command. With a 24 to 48 hour turn-around time for most issues, we’re always available to handle tickets efficiently and effectively. Some tasks can even be handled within a few hours, depending on our staff availability. Emergency eCommerce web support is also available for larger projects.

Agile Support Agreements

Agile Support Agreement

When other companies require large minimums and complex agreements, 1Digital® keeps things simple. We offer multiple support plans depending on your requirements. We’ll sign a straightforward support agreement that allows your team access to all of our support resources. We’ll invite you to our internal CRM system, and from there you can assign support tickets and create estimates for more ambitious eCommerce website changes.

Collaborating with the Best

  • shopify plus
  • magento
  • bigcommerce
  • volusion
  • woocommerce
BigCommerce Development

eCommerce Website Development for BigCommerce Stores

Benefits of BigCommerce

BigCommerce, like Shopify, is an extremely robust eCommerce platform solution that is geared for online business. It offers a ton of out-of-the-box functionality, including the ability to sell through multiple channels, to accept a number of popular payment gateways, integrate with many popular BigCommerce 3rd party apps, and it offers powerful tools for managing pricing and inventory.

BigCommerce offers users a nearly limitless ability to customize the appearance and functionality of their online store. However, creating a truly custom store requires a lot of experience in design and development.

Because of that, stores built in BigCommerce can experience their share of issues that need a custom solution in order to work to their full capabilities. It’s complexity as a SaaS platform makes it prone to requiring complex solutions, but the team at 1Digital® Agency has both built and supported countless BigCommerce websites. If you are looking at a potential BigCommerce development project or want some more information on the types of support services that 1Digital® Agency can offer, get in touch with a representative from our team.

Shopify Development

eCommerce Website Development for Shopify Stores

Benefits of Shopify

Many online merchants choose to build their businesses using Shopify’s SaaS solution for eCommerce. Whether you go with Shopify or Shopify Plus, their hosted solution provides a lot of powerful tools to conduct business online.

It is not only easy to launch a Shopify store, but it is also relatively simple to build a stunning, brand integrated visual layout. Shopify offers a secure and fast platform with amazing uptime, integrates with a variety of critical apps, and provides excellent customer service and support, making it a prime choice for online businesses.

However, the very features that make Shopify and Shopify Plus so capable also allow for a lot of room for error. The bigger the boat, the bigger the problem, and with software as complex as Shopify’s, it can be easy to miss a small issue that can turn into a big one.

That’s why we offer custom Shopify development services as well as support services to go along with them. Sometimes issues do not become evident until after the fact, at which point they have to be rectified, but our team has built enough custom eCommerce solutions to know just how to get the job done quickly and efficiently. If you’re looking for the best solution for Shopify development and support, you’re in the right place.

Other Platforms

Magento Volusion WooCommerce

Our Technology Partners

  • Bold Commerce
  • Brightpearl
  • Nosto
  • Rewind
  • Bolt
  • SearchSpring
  • Square
  • Klaviyo
  • Doogma
  • eBridge
  • Yotpo
  • Google
  • accessiBe
  • Shopper Approved
  • NDMS
View Our Tech Partners

All Your Questions Answered eCommerce Website Support FAQs

What is eCommerce website support?

eCommerce website support encompasses various services aimed at ensuring the optimal functionality of your online store. These services may include website debugging, software updates, theme updates, management and maintenance of third-party apps and plugins, API development and integration, custom coding, and graphic design. Our eCommerce support specialists are ready to assist with any challenges that may arise during the operation of your eCommerce site.

What eCommerce website support services does 1Digital® Agency provide?

1Digital® Agency offers a comprehensive range of eCommerce website support services, including design assistance, website debugging, custom integration and coding, and more. Our eCommerce customer support experts are dedicated to ensuring your online store runs smoothly and efficiently. We understand that each project has unique needs, and we tailor our services to meet those requirements, regardless of their size or complexity.

What kind of eCommerce site assistance can I expect from 1Digital® Agency?

Our eCommerce support specialists provide assistance tailored to your website’s specific requirements. This can include website performance optimization, advanced security measures, user experience enhancements, and more. We work with you to identify and address any issues that may arise, ensuring the ongoing success and growth of your online store.

How long will 1Digital® provide support after my project?

Our support services typically vary depending on the project scope. If your website requires ongoing support, we are more than happy to help. Just inform your project manager about the level of eCommerce support your business needs, and we can create a customized support package that suits your requirements.

What platforms does 1Digital® Agency service, support, or maintain?

1Digital® Agency offers eCommerce website support services for all major eCommerce platforms, including Shopify and Shopify Plus, BigCommerce, Magento, and Volusion. We also work with websites built on other platforms like Swift4Shop and WordPress. Alongside platform-specific support, we provide design and development services to maximize your platform’s potential.

What tools do you use when providing ongoing eCommerce website support?

We use a variety of tools to deliver top-notch eCommerce website support. One such tool is our CRM workspace, Podio, which allows clients to communicate directly with our team to address any bugs or code updates. By creating a ticket, our eCommerce helpdesk services team will promptly work to resolve any issues that arise.

What if I want a new theme later down the road, are theme upgrades a part of website support?

Yes, theme upgrades are a crucial aspect of maintaining an up-to-date and responsive eCommerce website. Our eCommerce support specialists can help you implement a new theme and provide custom design and development services to optimize your theme for the best possible user experience and results.

Do you only provide support on work that was completed by 1Digital®?

While our support services naturally cover our own work, we also offer assistance with other aspects of your website. Our team’s extensive eCommerce experience enables us to address a wide range of challenges and develop effective solutions for any issues your site might encounter. Just let our team know what you’re experiencing, and we’ll devise a plan to resolve the problem as efficiently as possible.

What kind of eCommerce consulting services does 1Digital® Agency provide?

Our eCommerce consulting services cover various aspects of online store optimization, including a free SEO audit to evaluate your website’s search engine performance, a free e-brand appraisal to assess your branding and design, and a free support evaluation to identify any issues affecting your online business operations. We strive to help you achieve the best possible results for your eCommerce store.

What if my eCommerce website requires new branding to accompany a new design?

1Digital® can handle all aspects of your branding improvements to ensure a cohesive look for your online business. Our services include branding and logo design, on-page brand imaging, and complete redesign or custom website design. Our design experts are ready to provide the support you need to create a consistent and effective brand identity.

What if all I need is a regular maintenance service to address issues as they arise?

1Digital® can serve as your full eCommerce support team, handling any website issues or bugs you may encounter, regardless of the platform. Our team is experienced in addressing challenges on Shopify, BigCommerce, Magento, Volusion, WooCommerce, and more. We are prepared to meet your needs for routine maintenance as well as emergency situations requiring a fast solution.

Improve Your eCommerce Website with Expert Support

Running an eCommerce website can be challenging, especially when it comes to managing and maintaining your website. That’s why our eCommerce website support services are designed to help you keep your website running smoothly, reduce errors, and optimize your website for maximum performance.

  • Platform updates and support
  • Fast resolution of website issues and errors
  • Optimization of website speed and performance
  • Improved website security and protection
  • Regular website backups to prevent data loss
  • Expert guidance and consultation for website improvements

All fields required. We keep your information private; please provide a working number so we can chat and begin the process.

Request eCommerce Website Support