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1Digital® · AI Agents for E-commerce

AI agents that work for your online store

A chat agent that answers shoppers, an AI receptionist for your phone, call tracking that marks which calls were leads, and agents that write your SEO content. We set them up, run them with you, and build custom agents for the jobs only your store has. You approve what they write before customers see it.

Talk to us about AI agentsSee every agent

Example: a shopper asks a question on your website, the AI agent drafts a reply line by line from your site content, you approve it, and it is sent in your store's name.

The short version: an online store has more small jobs than people. Each agent here does one of them: answering shoppers, answering calls, scoring calls, writing content, reading your data, or following up. Five are live today, two are rolling out to clients now, and we build custom agents for anything else your store needs.

The agents

What each agent does for a store

01 · Sell

Answer shoppers while they browse

Questions about sizes, shipping and returns are buying questions. A quick answer keeps the shopper on the page.

AI Chat Agent

Live

Answers shopper questions in a chat window on your store, from a knowledge base built from your own site content.

  • Can ask for a name, email or phone before the chat starts
  • Can offer open times and book an appointment
  • Hands the conversation to a person when it should
  • Filters out spam
  • Added to your site with a short script
How the AI Chat Agent works ›

02 · Answer

Pick up the phone and know which calls matter

Phone shoppers are often the ones closest to buying. These two agents answer the call and tell you which calls were real leads.

Tactly AI Receptionist

Live

Tactly is our AI receptionist, a product of its own. It answers your store's calls straight away, after hours, or when nobody picks up.

  • Takes messages and books appointments
  • Sends the caller a booking link
  • Transfers calls, and can ask you first before putting a caller through
  • Emails you a summary of each call
How the Tactly AI Receptionist works ›

Call tracking with AI lead scoring

Live

Tracking numbers on your site show which pages and campaigns make the phone ring. Each call is transcribed and marked by AI as a lead or not a lead.

  • Tracking numbers placed on your site
  • Every tracked call transcribed
  • Each call marked lead or not a lead
Call tracking on WorkspaceCMS ›

03 · Grow

Get found in search and in AI answers

Content, alt text and links take hours a store rarely has. These agents draft the work and you decide what goes live.

AI SEO and content

Live

Blog posts written in your brand voice, image alt text in bulk, internal-link suggestions and an llms.txt file, plus AI Visibility tracking of how your brand shows up in AI answers.

  • You approve each post before it is published
  • Auto-publish is off unless you turn it on
  • Alt text for your images, in bulk
  • Tracks how AI answers mention your brand
AI SEO services for stores ›

Sage, the AI assistant

Live

Sage reads your analytics and site data and answers your questions in plain English, like which pages lost traffic this month.

  • Ask about traffic, search and leads
  • Can propose SEO changes for you to approve
Meet Sage ›

04 · Follow up

Reply to every lead and missed call

Two follow-up agents, rolling out to clients now. Both send email only, in your business's name.

Lead Follow-up

Rolling out to clients now

Replies to each form fill on your website within minutes, in your business's name. If the lead has not replied or booked, it follows up on day 2 and day 5.

  • Stops once the lead replies or books
  • You approve each email unless you switch it to send automatically
  • Email only
How Lead Follow-up works ›

Missed Call Follow-up

Rolling out to clients now

When a call to the AI receptionist ends too soon, it emails the caller a recap with your booking link and puts them on a call-back list with a suggested opening line.

  • Works with the Tactly AI Receptionist
  • A call-back list your team can work through
  • Email only
How Missed Call Follow-up works ›

Custom agents we build for you

Agents built for the jobs your store has

These are not off-the-shelf products. Each one is built to order, scoped for your store and your catalog, and set up so you approve its work before customers see it.

Built to order

Product description writer

Drafts product descriptions for your catalog in your brand voice, from the product details you already have. Use it for new products as they arrive or for older listings with thin copy.

  • Written in your brand voice, from your own product details
  • You approve every description before anything goes live
  • Scoped to your catalog and your store platform
Ask about a custom agent
Built to order

Product review reply drafts

Drafts a reply to each new product review in your voice, thanking happy buyers and answering the unhappy ones. You approve each reply.

Built to order

Win-back and abandoned-cart emails

Drafts follow-up emails for shoppers who left items behind or have not ordered in a while, written from your own products and offers.

Built to order

Product feed and Merchant Center checker

Checks your product feed for the problems that keep products out of Shopping results, and lists what to fix in plain English.

Built to order

Product page meta drafts

Drafts missing meta titles and descriptions for product and category pages across your catalog, ready for you to review.

Built to order

Order and shipping question routing

Sorts incoming order, shipping and return questions, drafts a reply from your policies, and passes anything unusual to a person.

Something else?

Tell us the job that eats your week. If an agent can help, we scope it with you.

Custom workflows

An agent that follows your workflow

Some jobs run in steps: something happens, an agent drafts a response, you check it, and it acts. We map that workflow with you, then build and run the agent on WorkspaceCMS. When you want a change, tell us and we update it.

Example custom workflow: a new product is added to your catalog, the agent drafts a description in your brand voice, you edit or approve it, and the description goes live on the product page.

Starts from

A website form, a call to the AI receptionist, or a Zapier webhook from your store's other tools.

Thinks with

The WorkspaceCMS agent engine, connected to AI models like Claude or ChatGPT.

Checks with you

Anything that reaches a customer waits for your approval, unless you choose otherwise.

How we work

From the first call to agents at work

  1. 1

    Tell us where time goes

    Unanswered chats, missed calls, product pages without copy, reviews nobody replied to. We match each one to an agent we run or one we build.

  2. 2

    We set it up on WorkspaceCMS

    We connect the agent to your store's content, forms and phone line, and write its instructions in your brand voice.

  3. 3

    You approve, we keep it tuned

    You review what the agents draft. We watch how they perform with you and adjust them as your store changes.

You stay in charge

You decide what reaches your customers

Agents that write for you start by asking first. You can let a follow-up agent send on its own once you trust what it writes, and switch it back at any time.

Your approval

Follow-up emails, blog posts and custom agent drafts wait for you, unless you choose otherwise.

Your voice

Agents write from your own site content and brand voice, in your business's name.

Your people

The chat agent and the receptionist hand a shopper to a person when it should.

AI agents for your store

Tell us what your store needs

Talk to 1Digital

Send us a note with the form. We will look at your store, suggest the agents that fit, and scope any custom agent or workflow with you.

  • Live agents we can set up now
  • Follow-up agents rolling out to clients now
  • Custom agents and workflows, built to order

AI Agents for E-commerce - FAQ

Which AI agents can 1Digital set up for an online store?
An AI chat agent for shoppers, the Tactly AI receptionist for phone calls, call tracking with AI lead scoring, AI SEO and content, and Sage, the assistant that answers questions about your data. Two follow-up agents for leads and missed calls are rolling out to clients now, and we build custom agents to order.
Which of these can I use today?
The chat agent, the AI receptionist, call tracking, AI SEO and content, and Sage are live. Lead Follow-up and Missed Call Follow-up are rolling out to clients now. Everything in the custom agents section is built to order and scoped for your store.
Can you build a product description writer for my catalog?
Yes, as a custom agent. We scope it with you, build it on WorkspaceCMS, and set it up to draft descriptions in your brand voice. You approve each one before anything goes live on your store.
Will an agent publish or email customers without asking me?
Not unless you choose that. The follow-up agents start by asking you to approve each email, blog posts wait for your approval, and the custom agents we build follow the same rule. The chat agent and the receptionist answer shoppers as they ask, from your own content, and can hand a conversation to a person.
Can I build my own workflow in the dashboard?
Not today. We map the workflow with you, then build and run the agent on WorkspaceCMS. When you want a change, tell us and we update it.
Do I need a WorkspaceCMS website?
The follow-up agents and custom workflows run on WorkspaceCMS. The chat agent is added to a site with a short script, and the AI receptionist answers your phone line. Tell us how your store is set up and we will tell you what fits.
How is it priced?
It depends on which agents you need and how much custom work is involved. Send us a note with the form and we will scope it with you before anything starts.

Real strategists. Real AI tools. Real growth.  -  1Digital® since 2012