1Digital® Add-on · AI Chatbot
Answer every visitor, day or night
A chat window on your site that answers questions from what you have told it, collects the visitor's name and email, and lets your team step in whenever they want.
Chat · northsideplumbing.com
- Visitor: Do you do tankless water heaters?From the services page
- Yes, we install and repair tankless units.Answered from your knowledge baseAI
- Visitor: Can someone call me tomorrow?Name and email collected
- Dana from the office joined the chatTeam replyTeam
See it work
Questions answered, leads captured
- 1Answers visitors around the clock
- 2From the answers you give it
- 3Captures the lead
- 4Emails your team
What it does
A front desk on every page
Answers from your knowledge base
It starts with your name, phone, email, address and hours, and can read up to 75 pages of your website, which you review before it uses them.
Never makes things up
When it does not know, it says so and points the visitor to your team. It only quotes prices that are in the knowledge base.
Turns chats into leads
It asks for a name and email before the chat, with phone and company optional, and never asks the same visitor twice.
Your team can step in
Reply in the same chat window, or switch to team replies so a person answers every message.
Instant email alerts
Your team gets an email for each new chat, with the visitor's details and the page they were on.
Looks like your brand
Set the color, name, greeting, avatar and personality, and add your own instructions for how it should talk.
How it works
Three steps to switched on
- 1
Tell it about your business
Check the details it starts with and add anything customers ask.
- 2
Brand it
Choose its name, color, greeting and personality.
- 3
Switch it on
It appears on your site and starts answering visitors.
Why it matters
Visitors leave when questions go unanswered
Someone with a quick question at 11 pm will not wait for your office to open. The chatbot gives them an answer straight away and gives you their details to follow up.
Always on
Answers visitors around the clock.
Honest
Says when it does not know.
Leads
Every chat arrives with a name and email.
Get AI Chatbot
Two ways to add it
Already a 1Digital client?
Sign in to your client portal, open Add-ons, and check out securely with Stripe. You see the price before you pay, and it is added to your account straight away.
Open my client portalNew to 1Digital?
Tell us about your business with the form and we will set AI Chatbot up with you.
- ›Ask us whether it fits the platform your site runs on.
- ›Can book appointments on plans with online booking.
- ›Pair it with AI Receptionist to cover phone calls too.
Every feature and current price is listed on AI Chatbot on WorkspaceCMS, the platform 1Digital built that runs it.
AI Chatbot - FAQ
What does the chatbot know?
What happens when it does not know an answer?
Can my team reply?
Can it book appointments?
Does it work on WhatsApp, Facebook or SMS?
Will I hear about new chats?
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