1Digital® Product · Lead Follow-up
Every form fill gets a personal reply, within minutes
When someone fills in the lead form on your website, Lead Follow-up writes a reply to what they asked and sends it in your business's name. If you have not heard back, it follows up on day 2 and day 5. You approve each email before it goes, until you switch it to send automatically.
Already a 1Digital client? Log in to add Lead Follow-up
Waiting for your approval
- Maria asked: do you install tankless water heaters?Reply drafted · waiting for ApproveDraft
- Follow-up to James, day 2No reply yet · ready to sendDay 2
- Priya booked a consultationFollow-ups stoppedBooked
What it does
The first reply, and the nudge after it
A fast, personal first reply
Each lead gets an answer to what they actually asked, within minutes, while they are still thinking about you.
Follow-ups on day 2 and day 5
If you have not marked the lead replied or booked, it sends a short follow-up on day 2 and again on day 5.
Stops when it should
It stops when you mark the lead replied or booked, when the lead unsubscribes, or when they fill in your form again.
Nothing made up
It writes from your own website. It does not invent prices, availability or promises, and says we'll confirm when it is not sure.
You stay in charge
Ask me first is the default, so you approve each email. Switch to send automatically when you are happy with what it writes.
One email, not two
While it is on, it replaces your form's basic auto-reply, so a lead never gets two emails from you.
How it works
Set up in three steps
- 1
Start Lead Follow-up
Create your account and pay securely with Stripe. A WorkspaceCMS client turns it on from the Agents page instead.
- 2
Paste your lead form
The setup wizard gives you one piece of code and the steps for your platform. It takes a few minutes.
- 3
Confirm your sender
Your business name, and the email where replies should go. The next form fill gets a reply.
Why it matters
Leads go cold while you are busy
The first reply is the one that slips on a busy week. Lead Follow-up writes it within minutes, and sends the polite nudge after it, so every lead hears from you while they are still interested.
Your name
Emails go out in your business's name.
Your inbox
Replies come straight back to you.
Your call
You approve each email to start.
Already a 1Digital client? Log in to add Lead Follow-up
Pricing
Lead Follow-up plans
Lead Follow-up comes with a Connect plan, for a store or website that stays on Shopify, BigCommerce, WordPress, Wix or anywhere else. Every plan replies to every lead. Bigger plans add more from the same dashboard. Monthly, cancel anytime.
- Most start here
Connect
$149/mo
Lead Follow-up for every form fill
Sage, the AI assistant: 300 questions a month. AI Visibility: 50 questions tracked in ChatGPT, Claude and Perplexity, checked every month
Start on Connect Connect Plus
$299/mo
Lead Follow-up for every form fill
Everything in Connect. Sage: 800 questions a month. AI Visibility: 100 questions, checked every week. The AI Chat Agent on your store, included
Start on Connect PlusConnect Pro
$599/mo
Lead Follow-up for every form fill
Everything in Connect Plus. Sage: 2,000 questions a month. AI Visibility: 200 questions, checked every week. For a business with several locations or many services to cover
Start on Connect Pro
Every plan includes
- Lead Follow-up for every form fill
- Follow-ups on day 2 and day 5
- Sage, the AI assistant
- AI Visibility tracking
Already on WorkspaceCMS? Lead Follow-up is turned on from the Agents page in your dashboard, using your AI credits.
On a website that is not on WorkspaceCMS
Add your lead form in one paste
Lead Follow-up replies to the people who fill in your 1Digital lead form, not to the contact form your platform came with. After checkout, the setup wizard builds your form, shows you a preview, and gives you one piece of code to copy: the form itself, plus a short script that sizes it to fit your page and records which page each lead came from. Paste it where your old contact form was. Every lead also lands in your dashboard.
Shopify
- Go to Online Store, then Themes, and click Customize.
- Pick Pages, then your contact page.
- Click Add section, choose Custom Liquid, and paste the code.
- Click Save.
BigCommerce
- Go to Storefront, then My Themes, and click Customize.
- Open your Contact Us page.
- Drag an HTML widget onto the page and paste the code into it.
- Click Publish.
WordPress and WooCommerce
- Go to Pages and edit your contact page.
- Add a Custom HTML block where the form should go.
- Paste the code into the block.
- Click Update.
Wix, Squarespace and others
- Open your contact page in your site editor.
- Add a block that accepts custom HTML. It is usually called HTML, Custom code or Embed.
- Paste the code into it.
- Save or publish the page.
On a WorkspaceCMS website there is nothing to paste: your contact and quote forms are already lead forms, so you turn the agent on from the Agents page in your dashboard.
Start Lead Follow-up, $149/moGet Lead Follow-up
Two ways to add it
Already a 1Digital client?
Sign in to your client portal, open Add-ons, and check out securely with Stripe. You see the price before you pay, and it is added to your account straight away.
Open my client portalNew to 1Digital?
Buy Lead Follow-up yourself: create your account, pay securely with Stripe, and the setup wizard walks you through adding your lead form. Prefer to talk first? Use the form.
Start Lead Follow-up, $149/mo- ›Works with any store or website.
- ›Email only. It does not text your leads.
- ›Replies go to your own inbox.
- ›Included in every Connect plan.
Lead Follow-up - FAQ
Does it work with the contact form I already have?
What does the code do?
Who does the email come from?
Do I have to approve every email?
Does it text my leads?
How much does it cost?
1Digital® Products