AI Receptionist · Plumbersby Tactly

Under a sink when the phone rings?

A plumber cannot answer with a wrench in each hand, and a homeowner with water on the floor will not wait for a callback. The AI Receptionist picks up, gets the details right and books the job.

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While you were on a job · Northside Plumbing

Booked: slow kitchen drain10:05 am · Today 3:00 pm slotBooked
Message: water heater leaking10:52 am · Address and number confirmedMessage
Question: do you do repiping?12:30 pm · Answered from your notesAnswered

Illustration with example data

The short version: the receptionist answers when you or your office cannot. It introduces itself as a virtual assistant, answers from your notes, books open times on your calendar and takes careful messages. The callback number is always read back to the caller, so the one in your email works.

On every plumbing call

Details you can act on

What is wrong, in their words

Leak, clog, no hot water: it notes what the caller describes, and the transcript keeps their exact words.

A callback number that works

It reads the number back to the caller before ending the call, so a typo never costs you the job.

Jobs on the calendar

For work that can be scheduled, it offers open times and books one once your calendar confirms it.

Straight answers from your notes

The jobs you take, the areas you cover, your hours. It does not guess at prices you have not given it.

Out of hours

The burst pipe at 9 pm

Answered, not ignored

With after-hours answering on, late calls get a real response and a booking or a message.

In your inbox when you check

Each call arrives by email with a summary, so you can decide which ones need you tonight.

Safety first

A caller describing an emergency that puts anyone in danger is told to call 911.

Robocalls kept in check

Calls are capped per day and per caller, so spam cannot drain your minutes overnight.

Hear it answer

Listen to Tactly take a call

Example calls in Tactly's voice, with a sample voice playing the caller. Under each one is the summary the owner gets by email.

Plumbing · 0:26
Books a repair
Brightline Plumbing
A caller with a leaking water heater booked a visit for Thursday at 9 a.m. The summary and full transcript were emailed to the owner.
Read the transcript
1. Tactly: Thanks for calling Brightline Plumbing. I'm the virtual assistant, and this call may be recorded. How can I help?
2. Caller: Hi, yeah, my water heater's leaking. Is there any way someone can come out this week?
3. Tactly: I'm sorry to hear that. I have Thursday at 9 or Friday at 1. Which works better?
4. Caller: Oh, Thursday at 9 works. Thanks.
5. Tactly: You're booked for Thursday at 9. We'll see you then.
HVAC · 0:41
Repair booking
Northwind Heating and Air
Paula Reyes called because her furnace is blowing cold air. She booked a no-heat repair for tomorrow at 8:30 a.m. at 41 Linden Court.
Read the transcript
1. Tactly: Thanks for calling Northwind Heating and Air. I'm the virtual assistant, and this call may be recorded. How can I help?
2. Caller: Hi, yeah, our furnace is blowing cold air, and it's getting pretty chilly in here.
3. Tactly: Sorry about that. I can get a technician out to you. May I have your name and address?
4. Caller: Sure, it's Paula Reyes, at 41 Linden Court.
5. Tactly: Thanks, Paula. I have tomorrow at 8:30 a.m. or 1 p.m. Which works better?
6. Caller: Oh, 8:30. The earlier the better, honestly.
7. Tactly: You're booked for tomorrow at 8:30 a.m. at 41 Linden Court. The technician will see you then.
Law firm · 0:34
Transfer to a person
Calder and Voss Law
A new caller was in a car accident yesterday and has a sore neck. They are looking for a lawyer and were transferred to Dana in Intake.
Read the transcript
1. Tactly: Thank you for calling Calder and Voss Law. I'm the virtual assistant, and this call may be recorded. How can I help?
2. Caller: Hi. So, I was in a car accident yesterday, and I think I need a lawyer.
3. Tactly: I'm sorry that happened. Is anyone hurt and in need of help right now?
4. Caller: No, no, I'm home now. My neck's just sore, that's all.
5. Tactly: Thank you. Dana in Intake handles new cases. Would you like me to connect you to her now?
6. Caller: Yes, please, that would be great.
7. Tactly: Connecting you to Dana now. One moment.
Cleaning · 0:42
Price question
Sparrow Home Cleaning
Dev Patel asked about a move-out clean for a three-bedroom house at the end of the month. He was told move-out cleans start at $250 up to two bedrooms and booked a walkthrough for Friday at 10 a.m.
Read the transcript
1. Tactly: Good morning, Sparrow Home Cleaning. I'm the virtual assistant, and this call may be recorded. How can I help?
2. Caller: Hi, so I'm moving out of a three-bedroom house at the end of the month, and I was wondering how much a move-out clean is.
3. Tactly: Move-out cleans start at $250 for homes up to two bedrooms. For three bedrooms or more, the team does a quick walkthrough first so the quote is exact. Would you like to book one?
4. Caller: Yeah, sure. Could we do Friday?
5. Tactly: Friday at 10 a.m. is open. Can I take your name?
6. Caller: Yeah, it's Dev. Dev Patel.
7. Tactly: You're all set, Dev. Friday at 10 a.m. for the walkthrough.
Bakery · 0:35
A question it can't answer
Larkspur Bakery
Amy asked whether the bakery ships birthday cakes to another state, for her sister in Ohio. That was not in your notes, so she left a message for a call back.
Read the transcript
1. Tactly: Hi, thanks for calling Larkspur Bakery. I'm the virtual assistant, and this call may be recorded. How can I help?
2. Caller: Hi! Quick question. Do you ship birthday cakes out of state? It's for my sister in Ohio.
3. Tactly: I don't have that information, and I'd rather not guess. I can have the owner call you back with an answer. Would that help?
4. Caller: Yeah, that's fine. It's Amy, at 555 0163.
5. Tactly: That's Amy at 555 0163. The owner will call you back about shipping a cake to Ohio.

More sample calls, with transcripts and downloads, on Tactly.ai ›

Pricing

Plans for plumbing companies

Every plan is the same receptionist with the same features. The only difference is how many minutes of calls it answers each month.

Starter
$49/mo
100 minutes of calls a month, then $0.35 a minute
For a few missed calls a day.
Start free trial
Most popular
Pro
$99/mo
250 minutes of calls a month, then $0.29 a minute
For a busy line most days.
Start free trial
Growth
$199/mo
600 minutes of calls a month, then $0.25 a minute
For a team that lives on the phone.
Start free trial

Every plan includes

A local phone number for the receptionist
Answers after hours, nights and weekends
Books appointments, synced with your calendar
Transfers callers to a person
Email summary and transcript of every call

7-day free trial with 30 minutes included. Card on file, cancel anytime.

Already a client? Add Tactly from your 1Digital client portal or your WorkspaceCMS dashboard so everything stays on one account.

Calls under 15 seconds are not billed. Switch plans any time, prorated. No website needed. Billed monthly through your 1Digital account, and you see the price before you pay. On a WorkspaceCMS Essentials website plan it cannot book appointments; booking by phone needs Growth or above. Extra charges outside the plan: each phone number outside the US (Mexico, Spain or Latin America) is $10 a month on top of your plan and takes calls only; it cannot send texts. Your US local number, and texting on it, are included in every plan with no extra fee.

Get AI Receptionist

Try it free first

7 days free on Tactly

Sign up on tactly.ai, pick a plan and the receptionist answers your calls the same day. The trial includes 30 answered minutes, with a card on file and nothing charged until it ends. Cancel anytime.

›Keep your number: unanswered calls forward to the receptionist.
›No website needed to use it.
›Pair it with Call Tracking to see which ads make the phone ring.

Start my free trial Learn more at Tactly.ai

Already a 1Digital or WorkspaceCMS client?

Add it from Add-ons in your client portal or your WorkspaceCMS dashboard instead of starting a new trial, so it stays on the same account and bill.

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Rather talk to a person first? Send us a note.

Common questions

Can it answer every call, or just the ones I miss?

Either. Choose missed calls, after hours, both, or every call, and set how long your phone rings before it picks up.

Will it promise a price or an arrival time?

Only what you put in its notes. It never invents a price, an arrival window or a promise.

How do I find out about urgent calls at night?

Each call is emailed to you as soon as it ends, with a summary at the top, so you can scan for anything that cannot wait.

Is it a person?

No. It tells every caller it is a virtual assistant. During your business hours it can transfer to your team.

Explore the AI Receptionist

See how it fits your business

Try it live: call (305) 928-1811. Our AI receptionist answers our own line.

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