AI Receptionist · Call transfer
A person when they need one
Some callers just need a quick answer. Others need you. During business hours the AI Receptionist can hand a caller to your team, and after hours it makes sure they still leave with a next step.
Today's answered calls
- Transferred: existing customer2:14 pm · Asked for the officeTransferred
- Answered: parking question2:40 pm · From your notes, no transfer neededAnswered
- Booked: after-hours caller7:55 pm · No one to transfer to, time bookedBooked
During business hours
Answer first, then hand over
Questions handled up front
Hours, directions and other routine questions are answered from your notes, so only the calls that need a person reach one.
A transfer when it is needed
When a caller asks for someone or needs more than it can give, it passes the call to your team.
You choose when it picks up
On missed calls only, it answers after your phone has rung for the time you set, so your team always gets the first chance.
Honest about who is talking
Callers hear that they are speaking with a virtual assistant before anything else, so a transfer to a person is never a surprise.
After hours
No transfer to an empty office
A booking instead
With no one there to take the call, it offers an open time on your calendar and books it once the calendar confirms.
Or a message
It writes down what the caller needs and reads their number back so the callback reaches them.
A record of every call
Transferred or not, each call is emailed to you with a summary and transcript.
Calls beside your leads
Every call also appears in your 1Digital account with your forms and chats.
Pricing
Transfers are included in every plan
Every plan is the same receptionist with the same features. The only difference is how many minutes of calls it answers each month.
Starter
$49/mo
100 minutes of calls a month, then $0.35 a minute
For a few missed calls a day.
- Most popular
Pro
$99/mo
250 minutes of calls a month, then $0.29 a minute
For a busy line most days.
Growth
$199/mo
600 minutes of calls a month, then $0.25 a minute
For a team that lives on the phone.
Every plan includes
- A local phone number for the receptionist
- Answers after hours, nights and weekends
- Books appointments, synced with your calendar
- Transfers callers to a person
- Email summary and transcript of every call
Calls under 15 seconds are not billed. Switch plans any time, prorated. No website needed. Billed monthly through your 1Digital account, and you see the price before you pay.
Get AI Receptionist
Two ways to add it
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Sign in to your client portal, open Add-ons, and check out securely with Stripe. You see the price before you pay, and it is added to your account straight away.
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Tell us about your business with the form and we will set AI Receptionist up with you.
- ›Transfers are included in every plan.
- ›Set your business hours so it knows when your team is in.
- ›Each call is emailed to you, transferred or not.
Every feature and current price is listed on AI Receptionist on WorkspaceCMS, the platform 1Digital built that runs it.
Common questions
When will it transfer a call?
Who does it transfer to?
Will my team know what the call was about?
Explore the AI Receptionist
See how it fits your business
Guides
Features
By industry
- DentistsNew patient calls and appointment requests answered while the front desk is with a patient.
- HVACNo-heat and no-cool calls answered while your techs are on a roof or in a crawl space.
- Law firmsProspective clients get an answer and a consultation time instead of a voicemail box.
- Med spasTreatment questions answered from your menu and consultations booked between appointments.
- PlumbersLeak and drain calls captured with the address and a confirmed callback number.
- Real estateBuyer and seller calls answered during showings, with a time on your calendar to talk.