More room for large catalogs and growing brands. More design, more integrations, more AI.
eCommerce Scale gives your Shopify or BigCommerce store an expanded semi-custom storefront with 3 looks and 15 page types, up to 5 integrations done for you, weekly AI Visibility scans, priority support and a monthly working session with our team.
$1,299/month12-month term, billed monthly · storefront built free · no setup fee
- AI credits a month
- 2,000AI credits a month
- looks to choose from
- 3looks to choose from
- page types designed
- 15page types designed
- rounds of design changes
- 3rounds of design changes
Your design
Expanded semi-custom design and build
Fifteen page types designed for your brand, with 3 looks to choose from and 3 rounds of design changes.
Designed and built for your brand by our team on WorkspaceCMS, our AI-powered CMS. Your products, collections, search and cart stay in sync with your store, and checkout, payments, shipping and taxes stay on Shopify or BigCommerce.
Most storefronts go live in weeks. Weeks is a typical timeline; actual timing depends on your integrations and how quickly feedback and approvals come back.
Who it is for
Built for stores like yours
Large and complex catalogs
Many departments, deep collections and product pages that need more designed layouts than a smaller store.
Brands with several tools to connect
Up to 5 standard integrations done for you, such as reviews, loyalty or a help desk, on top of tracking, email sign-up and chat.
Teams that want a standing session
A monthly working session with our team, up to 60 minutes, and the priority support queue.
What you get
Everything in Growth, plus
More design, more integrations and more AI, with a monthly working session with our team.
- Expanded semi-custom design and build: 15 page types designed, 3 looks to choose from, 3 rounds of design changes
- 5 new landing or category pages built for you every month
- 2,000 AI credits a month, up from Growth's 1,200
- Weekly AI Visibility scans, not just monthly (a $99/mo add-on on Growth), plus 10 gap articles a month
- Up to 5 standard integrations, done for you
- The priority support queue for every change
- A monthly working session with your team, up to 60 minutes
- Newsletters free to 1,000 subscribers
- 8 logins, add more for $10/mo each
AI agents included
Newsletters free to 1,000 subscribers. Agents use your AI credits.
2,000 AI credits a month
That is about 66 full-length blog posts or 1,000 SEO rewrites a month.
No page limit · products and blog posts never count
Demo stores
Stores built at the Scale level
Live WorkspaceCMS demo stores. Open one and click around.
Every feature
Everything in eCommerce Scale
The full feature list for this plan, from the plan comparison.
| Price and AI credits | |
|---|---|
| Monthly price | $1,299 / mo |
| AI credits / month, shared by every AI agent | 2,000 |
| AI agents | |
| AI chat agent: answers shoppers and captures leads 24/7 | Included, uses AI credits |
| Lead Follow-up: replies to every form lead, then follows up | Included, uses AI credits |
| Sage, your back-office AI agent (reads your store data) | Free help; data questions use credits |
| Blog Autopilot: plans and drafts SEO posts on a schedule | Included, uses AI credits |
| Social Automation: Instagram posts and Reels from your products | Included, uses AI credits |
| AI Visibility Tracker: how often ChatGPT, Gemini and others mention you | Weekly scans included |
| AI writes content for the questions you are missing | 10 a month, then credits |
| Newsletters: AI drafts each issue from your latest posts | Uses credits |
| Signal: finds people asking online for what you sell | Add-on, priced per scan |
| AI Receptionist (Tactly) + Missed Call Follow-up | Add-on, from $49/mo |
| Your store | |
| Products, collections, search and cart, live from Shopify or BigCommerce | Included |
| Checkout, payments, shipping and taxes | Stay on your store |
| Build work included | Up to 60 hours |
| Storefront design | Expanded semi-custom |
| Design directions to choose from, before we build | 3 looks |
| Page types we design (home, collection, product, about...) | 15 |
| Revision rounds during design | 3 rounds |
| Pages on your site | Unlimited |
| New landing or category pages, built for you each month | 5 a month |
| Standard integrations, done for you | Up to 5 |
| Developer API | Included |
| Getting found: SEO + AI | |
| Product, collection and page SEO, set up at launch | Included |
| Google Analytics + Search Console reports in your dashboard | Included |
| Content audit | Monthly, automatic |
| Monthly progress report | Included |
| SEO & AI growth campaign with a strategist | Add-on |
| Leads and customers | |
| Lead inbox with instant alerts | Included |
| Google reviews on your site | Included |
| Lookbooks, galleries and brand stories | Included |
| Book consultations or appointments on your site | Included |
| Newsletter list, free up to | 1,000 subscribers |
| Working with us | |
| How fast we make your changes | 1 business day |
| Site down? Response target | Within 4 business hours |
| Onboarding support | Guided walkthroughs + phone calls |
| People who can log in | 8 |
| Extra users | $10/mo each |
| A dedicated success contact | Included |
| Priority support queue | Included |
| Working session with your team | Monthly, up to 60 min |
AI agents that write (posts, replies, articles) draw from your plan's AI credits, and each one shows its cost before you turn it on. No one can promise rankings, and we do not.
Integrations
What we connect on Scale
Your store stays the system of record. We connect the marketing tools around it, done for you.
- IncludedGA4 and Google Tag ManagerPurchase and revenue events are switched on in your store's Google channel, and we link the two so sales show up.
- IncludedMeta PixelPage views and leads on the site. Add-to-cart and purchase events come from your store's Meta channel.
- IncludedGoogle Ads conversion trackingLead conversions on the site. Purchase conversions come from your store's Google channel.
- IncludedKlaviyo or Mailchimp sign-up forms and pop-upsCart and post-purchase flows run in their own store app.
- IncludedContact and lead formsSpam protection, notification emails, autoresponder and Mailchimp list push.
- IncludedYour chat widget, or our AI chatIntercom, Tidio, Podium, Gorgias and the like, or the WorkspaceCMS AI chat.
- Up to 5More standard integrationsAny other tool that installs with a script or an existing Shopify or BigCommerce app, such as reviews, loyalty or a help desk.
- IncludedDeveloper API
Stays in your store
Your Shopify or BigCommerce store keeps doing these. Nothing to rebuild, and nothing we can break.
- Inventory and stock levels, live on your storefront
- Shipping rates and taxes
- Checkout, payments and customer accounts
- Subscriptions (Recharge, Shopify Subscriptions)
- Marketplaces (Amazon, eBay, Walmart, Google Shopping)
- Cart and order-based email flows (Klaviyo's store app)
- Your catalog, customers and order history, with nothing to migrate
- ERP and CRM syncs for products, customers and orders, connected to your store
Quoted separately
Scoped with you first, always a written quote.
- Simple read-only API feeds (reviews feed, store locator)
- Sending form leads into your CRM
- Showing ERP data on your storefront (B2B pricing, warehouse stock)
- Product configurators and fitment finders
- Custom APIs, middleware or apps
On every plan
Every eCommerce plan includes
Unlimited changes, made for you
Send a request and our team makes it.
Unlimited edits yourself
Change any headline, image or collection, or ask the AI agent.
SEO and AI visibility, built in
Every page set up for Google and AI answers at launch.
Speed and health checks
Every week, and we fix anything broken on our side.
A Monday summary email
Leads, posts published and your site health score.
Tracking tags and a cookie banner
GA4, Google Ads, Meta and Bing.
Add-ons
Extra AI credits
Used more than your plan's credits? The rest is billed per credit on your next invoice. You set a cap.
Signal
$20 a scan, or 15 scans for $249/mo.
AI Receptionist (Tactly)
Starter $49, Pro $99 or Growth $199 a month, with minutes included.
Sage credit pack
2,000 Sage credits for $99/mo, if you ask a lot.
More AI Visibility questions
+30 tracked questions for $25/mo ($59/mo with weekly scans).
Weekly AI Visibility scans
$99/mo on Launch and Growth. Included on Scale.
Bigger newsletter lists
From $29/mo for 2,500 subscribers.
Call tracking
From $25/mo, with a local tracking number.
Business email
$6/mo per mailbox at your own domain.
30-day money-back guarantee. Launch, Growth and Scale come with a 30-day money-back guarantee. Your 30 days start the day we deliver your final round of design revisions, and your store launches inside that window. Cancel before then, or within those 30 days, and we refund every plan payment in full. eCommerce Enterprise is not covered and is non-refundable.
Platform fees are separate. Your Shopify or BigCommerce subscription, apps, transaction and payment-processing fees, and any other third-party costs are billed by those providers and paid by you. Your plan covers the storefront: design and build, integration with your store, your plan's features, and ongoing support and management.
Shopify and BigCommerce are trademarks of their respective owners. Logos are shown to identify the platforms these plans work with.
Questions
What is included in eCommerce Scale?
What happens in the monthly working session?
When should I choose Enterprise instead of Scale?
Do you run my store on eCommerce Scale?
How long until my storefront is live on eCommerce Scale?
Is there a money-back guarantee on eCommerce Scale?
Are Shopify or BigCommerce fees included in eCommerce Scale?
How is eCommerce Scale billed?
Ready for eCommerce Scale?
$1,299 a month, your storefront designed and built free.
Need a fully custom design or another platform? See Enterprise →