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Frequently Asked Questions
Questions we get most often — about 1Digital®, eCommerce SEO, AI search optimization, the platforms we ship on, PPC, migrations, design and development, support, and how engagements actually run. Answers are written to be useful, not to dance around. 4.9/5 across 941+ verified reviews.
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Home › FAQ
Reviewed by the 1Digital® Strategy TeamLast updated: 56 questions across 8 categories
Who we are
About 1Digital®
7 questions
Organic growth for online stores
eCommerce SEO
7 questions
Visibility inside AI search engines
AI SEO / AEO / GEO
8 questions
Shopify, BigCommerce, Magento, WooCommerce
Platform SEO
7 questions
Paid media across the modern ad stack
PPC
7 questions
Replatforming without losing SEO, customers, or sleep
Platform Migrations
6 questions
eCommerce web design and custom engineering
Design & Development
6 questions
How working with 1Digital® actually goes
Support, Engagement & Process
8 questions
Who we are
1Digital®is a US-based, eCommerce-focused digital agency founded in 2012. We deliver SEO, PPC, AI search optimization, web design, and development across the modern commerce stack — and we've been doing it long enough to remember when “modern” meant a fresh Magento 1 install.
Q1
Who is 1Digital® Agency?1Digital® Agency is a US-based eCommerce digital agency founded in 2012 in Philadelphia. We deliver SEO, AI search optimization (AEO / GEO), PPC, eCommerce web design, custom development, and platform migrations for direct-to-consumer brands, B2B catalogs, and enterprise merchants. 50+ in-house specialists. 14 years of operating history. 400+ brands grown. 4.9/5 across 941+ verified reviews. Senior-led, US-based, no offshoring. More about the team.
Q2
Where is 1Digital® based?1Digital® Agency Inc. is headquartered in Miami, Florida — 14261 SW 120th St, Suite 108-337, Miami, FL 33186. The agency was born in Philadelphia in 2012 and has been US-based ever since, with senior practitioners across both coasts. We work with brands across the US, Canada, UK, EU, AU, and beyond. All client-facing strategy, copy, and technical work is delivered by US-based senior practitioners. Contact us.
Q3
When was 1Digital® founded?2012. The original mandate was eCommerce SEO and Magento development — categories where the industry was thin on US-based, senior-led specialists. We've expanded across the modern commerce stack since (Shopify Plus, BigCommerce, Adobe Commerce, WooCommerce, headless) and into AI search optimization as the discipline emerged in 2023–2024.
Q4
What platform partnerships does 1Digital® hold?Shopify Plus Partner — certified for Shopify Plus implementations and ongoing growth services. Elite BigCommerce Partner — the highest BigCommerce partner tier, held since 2012. Adobe Commerce (formerly Magento Commerce) — 14 years of continuous experience across Magento 1, Magento 2, Adobe Commerce Cloud, and Hyvä storefronts. Google Partner — for paid media. BigDev Certified — for advanced BigCommerce engineering. See platforms for full coverage.
Q5
How big is the 1Digital® team?50+ in-house specialists across SEO, PPC, content, AI search optimization, web design, front-end and back-end engineering, conversion rate optimization, lifecycle marketing, and account management. All senior-led — no junior analysts running client programs in the background, and no offshore handoffs in the middle of an engagement.
Q6
How many brands has 1Digital® worked with?400+ brands across direct-to-consumer, B2B, subscription, and marketplace eCommerce — spanning beauty, fashion, food and beverage, jewelry, sporting goods, automotive, industrial, healthcare, hospitality, and dozens of regulated and specialty verticals. See case studies and client portfolio.
Q7
What is Workspace?Workspace is 1Digital®'s proprietary in-house AI platform — built to accelerate SEO audits, monitor AI citation share across 10+ engines, surface keyword and entity opportunities at scale, and coordinate client deliverables. It is not a public SaaS product; it's an internal capability available exclusively through 1Digital® engagements. Workspace overview.
Organic growth for online stores
eCommerce SEO is structurally different from generic SEO. Catalog scale, faceted navigation, JS rendering, schema completeness, inventory churn, and conversion-tied measurement all change how the work runs. We've been an eCommerce-specialist SEO agency since 2012 — every engagement is built on platform-specific patterns we've seen at scale.
Q1
What is eCommerce SEO?eCommerce SEO is the discipline of optimizing online stores — product pages, category pages, faceted navigation, search, blog content, structured data — to earn organic visibility on Google and AI search engines. It differs from generic SEO in scale (catalogs are often 10,000–500,000+ URLs), in technical complexity (faceted navigation, JS-rendered storefronts, inventory-driven canonicals), and in measurement (conversion rate, AOV, revenue attribution, ROAS). eCommerce SEO services.
Q2
How long does eCommerce SEO take to show results?For most brands with reasonable starting conditions, foundational improvements (technical fixes, schema, on-page optimization) ship in the first 30–60 days and begin showing in Search Console within 60–90 days. Meaningful ranking and traffic lifts compound over 4–8 months. Highly competitive categories (supplements, mattresses, finance, “[product] near me” queries in major metros) compound slower; lower-competition niches faster. We don't promise faster timelines than the algorithm supports.
Q3
What's included in an eCommerce SEO engagement?Standard scope: technical SEO audit + remediation, on-page optimization across high-value PDPs / PLPs / blog content, schema graph build-out (Product, Offer, AggregateRating, FAQ, BreadcrumbList, Organization), internal linking architecture, keyword research and gap analysis, content production, backlink earning, AI citation monitoring (via Workspace), Core Web Vitals optimization, and monthly reporting tied to revenue, not vanity metrics. Published SEO retainer packages.
Q4
What results should we expect?Honest answer: we don't publish guaranteed growth ranges, because the right answer depends on starting conditions, competitive intensity, budget, and platform constraints. What we will commit to: the engagement is built around revenue-tied KPIs (organic-attributed revenue, conversion rate by source, ROAS for SEO-influenced channels), not rank-tracking screenshots, and you'll see month-over-month progress in Search Console, GA4, and platform-native analytics from month 2 onward. Case studies show actual outcomes.
Q5
What's the difference between eCommerce SEO and traditional SEO?Traditional SEO can succeed with ~100 well-optimized pages. eCommerce SEO has to succeed at catalog scale: thousands of PDPs, hundreds of PLPs, faceted navigation generating combinatorial URL explosions, inventory-driven canonical decisions, and ranking algorithms that explicitly favor in-stock pages with rich product schema. The toolchain (Screaming Frog config, Algolia / native search tuning, schema for Product / Offer / AggregateRating, GTIN handling, structured-data pipelines) is also different. eCommerce SEO agency.
Q6
Do you handle international eCommerce SEO?Yes. We've shipped multi-region setups on Shopify Markets, Adobe Commerce store views, BigCommerce multi-storefront, and headless Next.js multi-region. Coverage includes hreflang implementation (link element, sitemap, or HTTP header — chosen by platform), URL-structure decisions (subdirectory vs subdomain vs ccTLD), x-default handling, market-specific Search Console properties, currency / unit handling, and platform-specific multi-region limitations. Canada, UK, Australia.
Q7
Do you offer free SEO audits?Yes — we run a free eCommerce SEO audit as a scoping diagnostic (automated tooling output + 30-minute call) and a free local SEO audit for local-business clients. Paid full-spectrum audits — covering technical, content, schema, AI visibility, and competitive intelligence in depth — are scoped via SEO audit services. The free audit is a fit-check; the paid audit is a working backlog.
Visibility inside AI search engines
AI engines — ChatGPT, Perplexity, Gemini, Claude, Microsoft Copilot, and Google's AI Overviews — are reshaping how customers discover brands. The discipline of optimizing for them has three overlapping names (AI SEO, AEO, GEO) and one shared goal: get cited by name when AI engines answer category-relevant questions.
Q1
What is AI SEO?AI SEO is the umbrella discipline of optimizing for AI-driven search surfaces — large language model search engines (ChatGPT, Perplexity, Claude), AI-assisted features inside traditional engines (Google AI Overviews, Bing/Copilot), and emerging conversational shopping interfaces (ChatGPT Shopping, Perplexity Shop, Amazon Rufus). It overlaps with traditional SEO on the foundations (schema, content quality, site health) but diverges on the measurement surface and the optimization tactics. AI SEO services.
Q2
What is AEO (Answer Engine Optimization)?AEO is the practice of structuring content so AI engines can extract and surface it as a direct answer to a user's question. Tactics: question-style H2s, 40–80-word direct answers, FAQ and HowTo schema, definition blocks, comparison tables, entity disambiguation, and clean answer-format density across high-traffic pages. AEO services, AEO audit.
Q3
What is GEO (Generative Engine Optimization)?GEO is the discipline of optimizing for generative search engines — primarily Perplexity, ChatGPT, and Google's AI Overviews — where the output is a synthesized answer rather than a list of links. GEO and AEO overlap heavily; the terminology is industry-still-settling. We use AEO for the broad practice and GEO when the conversation centers on the synthesized-answer surface specifically. GEO services.
Q4
Which AI engines does 1Digital® track?ChatGPT (including Search and Shopping), Perplexity (and Perplexity Shop), Google Gemini, Claude.ai, Microsoft Copilot, Grok, Amazon Rufus, and Google's AI Overviews. Tracking runs through Workspace, our proprietary in-house platform, which executes a category-specific prompt corpus against each engine on a repeatable schedule and reports citation share — Share of Model — over time. ChatGPT · Perplexity · Gemini · Grok.
Q5
Why does AI SEO matter if Google still drives most traffic?Two reasons. First, AI-driven discovery is a faster-growing surface than traditional Google in most categories — ChatGPT alone reported over 300 million weekly active users in 2024. Second, AI engines are increasingly the input to high-intent transactional moments: “What's the best [category] for [use case]?” produces a synthesized recommendation that traditional rankings don't mediate. Brands invisible in those answers will leak demand whether or not their Google rankings stay healthy. AI SEO services.
Q6
What is llms.txt?llms.txt is a proposed standard for surfacing structured information about your site to large language models — analogous to robots.txt but oriented toward content discovery rather than crawl rules. A well-formed llms.txt at the root of your domain helps AI engines understand your canonical entity, product taxonomy, FAQ corpus, and policy pages without scraping the whole site. Adoption is moving fast; brands publishing one early are accumulating an AI-citation tailwind that's hard to retrofit.
Q7
How do you measure AI citation share?Workspace runs a category-specific prompt corpus (typically 80–250 prompts spanning awareness, consideration, and transactional intent) against every engine on a repeatable schedule. The output is parsed for: which brands are cited, in what order, with what sentiment, and from which sources. We compare your share against named competitors and track week-over-week deltas. This is what an AEO audit establishes as a baseline; ongoing programs track it as a KPI alongside organic traffic and rankings.
Q8
Can you guarantee AI citations?No — and any agency that does is selling something they can't deliver. AI engines are non-deterministic; their outputs depend on model state, training cutoffs, retrieval-augmented generation behavior, and prompt phrasing. What we can commit to: measurable, durable improvement in citation share across a tracked prompt corpus, with the methodology fully documented so your team can validate or replicate it. That's the honest version of AI SEO.
Shopify, BigCommerce, Magento, WooCommerce
Every commerce platform has its own SEO failure modes — and its own optimization patterns. Generic SEO advice usually breaks against platform-specific reality. We've built native expertise across the four platforms most US-based eCommerce brands run on, plus headless / Next.js for the brands that have outgrown them.
Q1
What's the best eCommerce platform for SEO?None — and any agency that names one is reading off a sponsorship list. The right platform depends on catalog scale, B2C-vs-B2B mix, headless requirements, payment / tax complexity, internationalization, ERP integration, and ongoing operations budget. Shopify Plus is excellent for fast-moving DTC brands. Adobe Commerce / Magento is excellent for B2B catalogs and complex pricing. BigCommerce shines in headless and multi-storefront. WooCommerce works for content-heavy stores with WordPress already in place. See Shopify vs BigCommerce · Shopify Plus vs Adobe Commerce · BigCommerce SEO.
Q2
Do you handle Shopify SEO?Yes — we're a Shopify Plus Partner and run Shopify SEO programs across small-DTC, mid-market, and Shopify Plus engagements. Coverage includes Liquid theme optimization, Online Store 2.0 sections, Hydrogen / Oxygen for headless storefronts, Shopify Markets for multi-region, structured data via theme.liquid or apps, and integration with Klaviyo, Yotpo, Okendo, and the Shopify-native review ecosystem. Shopify SEO services.
Q3
Do you handle BigCommerce SEO?Yes — we've been an Elite BigCommerce Partner since 2012, the highest partner tier. Coverage includes Stencil theme optimization, Catalyst (BigCommerce's Next.js framework) for headless storefronts, multi-storefront SEO for regional or sub-brand setups, BigCommerce-native review / Q&A integration, and BigCommerce B2B Edition optimization. BigCommerce SEO services.
Q4
Do you handle Magento / Adobe Commerce SEO?Yes — 14 years of continuous Magento and Adobe Commerce experience. Coverage includes Luma and Hyvä storefronts, Adobe Commerce Cloud (managed-hosting nuances around CDN, caching, and Fastly), Magento Open Source for self-hosted brands, PWA Studio for headless implementations, and integration with the broader Adobe Experience Cloud. Magento / Adobe Commerce SEO.
Q5
Do you handle WooCommerce SEO?Yes — we work with WooCommerce stores including stores running High-Performance Order Storage (HPOS), Block-based product templates, Full Site Editing (FSE) themes, and stores still on legacy WooCommerce setups. Coverage includes Yoast / Rank Math optimization, Variable Product schema, structured data fixes, and the technical SEO foundations specific to WordPress and WooCommerce's database-driven URL structure. WooCommerce SEO.
Q6
Do you work with headless / Next.js stores?Yes. Headless and composable commerce setups (Shopify Hydrogen, BigCommerce Catalyst, Adobe Commerce PWA Studio, headless Next.js / Nuxt builds) bring SEO advantages (full control over markup, schema, performance) and SEO risks (CSR-only rendering, hydration mismatches, sitemap synchronization with the headless API). We audit and ship on every modern headless setup, and our development team is platform-experienced rather than just framework-experienced.
Q7
Can SEO survive a platform replatform?Yes — if the migration is planned around SEO continuity rather than purely around the launch date. Our migration playbook treats SEO as a first-class constraint: full URL audit pre-cutover, 301-redirect plan covering every legacy URL with traffic or backlinks, schema parity audit, structured-data verification post-launch, and a tiered monitoring program for the 60-day post-launch window when crawl and indexation are most volatile. Platform migrations.
Paid media across the modern ad stack
PPC for eCommerce — Google Ads, Meta, Microsoft Ads, TikTok, Amazon Ads — runs on different mechanics than B2B lead-gen PPC. Conversion-tracked, server-side measured, ROAS-driven, and integrated with first-party data sources that hold up under post-cookie attribution loss.
Q1
What channels does 1Digital® manage?Google Ads (Search, Shopping, Performance Max, YouTube), Meta Ads (Facebook + Instagram), Microsoft Ads (Bing), TikTok Ads, Amazon Ads (Sponsored Products, Brands, Display), Pinterest Ads, and emerging surfaces (Reddit Ads, programmatic display via DV360 / The Trade Desk for enterprise budgets, ChatGPT Ads as that surface matures). We don't spread budget across every channel by default — channel mix is decided per-account based on category, margin, and existing customer acquisition data. PPC management.
Q2
What ROAS should we expect?ROAS targets depend heavily on category, margin, lifetime value, and channel. Direct-to-consumer brands with strong margins and brand affinity often run blended ROAS targets in the 3–6x range; lower-margin commodity categories may need to run at 8–10x+ on Shopping campaigns to stay break-even on first-purchase economics. Prestige and luxury can run lower on prospecting because LTV carries the math. We build account-level ROAS targets from your unit economics, not from industry averages — and we're skeptical of agencies that quote ROAS targets without seeing your P&L.
Q3
How does attribution work in a post-cookie world?Carefully. Standard setup: GA4 with Consent Mode v2, server-side Google Tag Manager for durability against iOS Intelligent Tracking Prevention and Safari ITP, Meta Conversions API, TikTok Events API, and Klaviyo's integrated attribution for lifecycle. We layer on data-driven attribution (GA4 DDA, Meta's incremental attribution, and where budget supports it, Marketing Mix Modeling) to triangulate channel impact when last-click models break down. Server-side measurement isn't a nice-to-have anymore — it's table-stakes for eCommerce.
Q4
Do you handle Google Shopping?Yes — including the underlying Google Merchant Center plumbing (product feeds via Shopify Markets, BigCommerce, Magento, or middleware like Feedonomics; GTIN coverage; structured product attributes; brand approvals for restricted categories), Standard Shopping campaigns, Performance Max with product-feed-only segmentation strategies, and the increasingly important Local Inventory Ads surface. Shopping account structure is where most accounts leak revenue; the audit usually surfaces 20–40% improvement runway without raising budgets.
Q5
Do you manage Amazon Ads?Yes — Sponsored Products, Sponsored Brands, Sponsored Display, Amazon DSP for enterprise budgets, and the Amazon Marketing Cloud surface for advertisers ready to spend on cross-channel attribution. Amazon Ads is structurally a different beast than Google or Meta — bid landscape, ASIN-level economics, brand-protection plays, and the relationship between organic Amazon SEO and paid placements all require Amazon-native expertise. Amazon PPC.
Q6
How is PPC priced?Management is priced as a monthly retainer scaled to ad spend, account complexity, and channel count — not as a percentage of media spend (which we view as misaligned: it incentivizes the agency to spend more, not better). Media spend itself is separate and runs through your accounts, on your cards, with full transparency. We'll quote scope after a discovery call once we understand the account stack.
Q7
Will you take over existing PPC accounts?Yes — most engagements start as account takeovers, not net-new builds. The first 30 days run as an audit-plus-stabilization phase: we inherit what's running, identify the wins and the leaks, fix the leaks first (negative keyword hygiene, broken conversion tracking, miscategorized PMax assets, bid-strategy mismatches), then expand into net-new structure once the foundation holds. We do not pause active campaigns without explicit sign-off.
Replatforming without losing SEO, customers, or sleep
Platform migrations are where good eCommerce SEO programs go to die — if they're run by a team that treats SEO continuity as a launch-week afterthought. We've shipped 200+ migrations across every major platform combination, run on a documented no-data-loss cutover playbook with SEO continuity built into the project plan from day one.
Q1
How long does a platform migration take?Standard scope: 12–20 weeks from kickoff to launch for mid-market commerce migrations (10k–100k SKUs, standard B2C feature set). Smaller catalogs and Shopify-to-Shopify-Plus refactors can land in 8–12 weeks. Enterprise migrations involving custom ERP integrations, B2B pricing logic, multi-region setups, or complex tax / regulatory requirements typically run 24–40 weeks. We don't compress timelines below what the underlying engineering supports — failed cutovers are far more expensive than a delayed launch. Platform migrations.
Q2
What gets preserved in a migration?Customer accounts and order history (where source-platform exports support it), product data and SKU continuity, content (PLPs, PDPs, blog, policy pages), URL structure where SEO-load-bearing or 301-mapped where structural changes are unavoidable, structured data and schema graph, internal linking, image assets and alt text, and ongoing customer-touchpoint integrations (Klaviyo, Yotpo, Okendo, customer-service platforms). We treat anything earning organic traffic or backlinks as load-bearing infrastructure.
Q3
How is SEO continuity handled in a migration?With a dedicated SEO migration plan, not an afterthought. Pre-launch: full URL audit (Screaming Frog + Ahrefs / Semrush + Search Console export) to inventory every URL with traffic or backlinks; 301-redirect map covering every legacy URL with even minor authority; schema parity audit comparing source vs target platform schema graph; structured data verification in staging via Google's Rich Results Test. Post-launch: Search Console resubmission, sitemap regeneration, redirect monitoring for the 60-day post-cutover window when crawl and indexation are most volatile, and a tiered alerting program for ranking and indexation drift.
Q4
What migration paths has 1Digital® shipped?Every major combination. Magento to Shopify Plus, Magento to BigCommerce, Magento 1 to Magento 2 / Adobe Commerce, Shopify to Shopify Plus, BigCommerce to Shopify Plus, Shopify to BigCommerce, WooCommerce to Shopify, Volusion / Shift4Shop / 3dcart to Shopify or BigCommerce, custom or legacy systems to modern platforms, and headless replatforms (monolithic to Hydrogen, Catalyst, or Next.js). Full migration coverage · data migration services.
Q5
Can migrations be done without taking the store down?For most projects, yes — via parallel-build then DNS-cutover. We build the target platform alongside the live source platform; freeze data writes during a tight cutover window (typically 4–8 hours, planned for the lowest-traffic part of the week); transfer the final data delta; flip DNS; verify; and unlock writes on the new platform. True zero-downtime is achievable for some catalog shapes; standard practice is brief planned maintenance during the cutover window, communicated to customers ahead of time.
Q6
What does a migration cost?Pricing scales with catalog size, B2B complexity, integration count, design / UX scope, and platform-specific engineering depth. We'll quote after a scoping call that covers the source platform's state, the target platform's capabilities, integrations in scope, and the launch timeline. We don't publish migration price ranges because they'd be misleading — a 5,000-SKU Shopify-to-Shopify-Plus refactor and a 200,000-SKU Magento-to-BigCommerce migration with ERP integration aren't the same project.
eCommerce web design and custom engineering
Design and development is where ideas become storefronts. 1Digital®'s in-house design and engineering team has shipped on every major commerce platform — bespoke storefronts that perform, custom features that integrate cleanly, and the kind of ongoing support that doesn't evaporate after launch.
Q1
What's the design and development process?Discovery (audit existing site, brand audit, competitive analysis, KPIs) → UX wireframes (PLP, PDP, cart, checkout, key landing pages) → visual design (component library, design system, key templates) → engineering (front-end implementation, integrations, custom features, QA) → launch (UAT, SEO continuity audit, post-launch monitoring) → optimization (post-launch CRO, feature iteration, performance tuning). Timeline: 12–24 weeks for most mid-market projects; longer for enterprise scope. Web design · development.
Q2
Is everything custom, or do you use themes?Depends on budget and use case. Mid-market projects often start from a strong base theme (Shopify Dawn / Sense / Refresh, BigCommerce Cornerstone, Hyvä Compact for Magento) with significant customization layered on — faster time-to-launch, lower long-term maintenance burden. Enterprise projects with distinctive UX requirements ship fully bespoke. We'll recommend the right approach during scoping; both deliver excellent outcomes when sized correctly to the brand's actual needs.
Q3
Do you do conversion rate optimization?Yes — both as integrated work within design / development engagements (CRO-informed PDP and PLP design from day one) and as standalone ongoing programs (A/B testing via VWO, Optimizely, Convert, or platform-native tools; full-funnel analytics; heatmap and session-recording analysis via Hotjar or Microsoft Clarity; quantitative + qualitative diagnosis cycles). The CRO discipline scales with traffic — a brand at 50k monthly sessions and a brand at 5M monthly sessions get structurally different programs.
Q4
Can you build custom apps and integrations?Yes. We build custom Shopify apps (public and private), Magento extensions, BigCommerce apps, and Next.js integrations with the broader commerce ecosystem (ERPs, OMSes, PIM systems, 3PLs, custom warehousing setups, B2B price-list engines, configurators). Engineering team includes back-end specialists across PHP / Laravel, Node.js, Python, and Ruby; front-end across React / Next.js / Liquid / Stencil / Twig; and DevOps for hosting, CI/CD, and observability.
Q5
Do you handle ongoing development and maintenance?Yes — many engagements continue past launch as ongoing dev retainers covering feature work, integration maintenance, platform-update compatibility, security patching, performance tuning, and incident response. Most clients run the dev retainer alongside SEO and PPC programs so platform, content, and paid media stay coordinated. Ongoing development.
Q6
Do you do branding?We do brand work in the eCommerce context — logo refinements for digital surfaces, voice and tone guidelines for marketing copy, design systems that integrate with the commerce platform, photography direction for product and lifestyle assets. We don't do bottom-up brand strategy or naming. Brands with mature identity systems usually get more value from our work than brands seeking foundational brand definition.
How working with 1Digital® actually goes
What it actually looks like to engage 1Digital®: how engagements are scoped, who runs the work, how communication runs, what reporting looks like, and how the relationship evolves over time. No marketing fog — the operational shape of the engagement.
Q1
How are engagements structured?Most engagements run as monthly retainers with a defined scope, KPI structure, and reporting cadence. The minimum initial term is three months — long enough to demonstrate measurable value, short enough that you decide whether the partnership compounds for you. After the initial term, retainers continue month-to-month with no long-term lock-in. Project-based engagements (one-time audits, migrations, design / dev builds) run on a fixed-scope, fixed-timeline structure.
Q2
How is pricing structured?Engagements are senior-led, US-based, and priced accordingly — no offshore handoff, no junior analysts running client programs in the background. Retainer pricing is set by scope (hours, deliverables, KPIs); audit and project work runs hourly or fixed-scope. We'll quote scope and pricing after a discovery call. We don't publish specific figures publicly because the right answer depends on category, scope, and engagement model — but we do publish retainer-package tiers for SEO.
Q3
Who's on my account?A senior strategist owns the account end-to-end — same person from kickoff through every monthly review. Around them, the relevant specialists rotate in based on the work in flight: an SEO strategist for technical and content work, a content writer for production work, a PPC strategist for paid media, a developer for engineering tasks, a designer for UX iteration. No bait-and-switch from a senior pitch team to a junior delivery team — the people on the kickoff call are the people doing the work.
Q4
How does reporting work?Monthly reporting in Looker Studio (or your preferred BI tool) tied to the KPIs we set during scoping — organic-attributed revenue, conversion rate, ROAS by channel, AI citation share, ranking deltas, Core Web Vitals, and any account-specific metrics. Monthly review call with the senior strategist to walk through results and next-month priorities. Slack or your preferred channel for in-week communication. No 40-page PowerPoints; the report is the dashboard, and the call is where strategy happens.
Q5
What's the typical engagement length?Most clients run for 18+ months — long enough for SEO and AI search programs to compound meaningfully and for paid media accounts to mature past first-cycle learning. Several have run continuously for 5+ years. The three-month initial term is the floor, not the expectation; the floor exists because anything shorter doesn't give SEO time to demonstrate value. Either party can end retainers at the end of any month after the initial term, with 30 days' notice for transition.
Q6
Do you offshore any work?No. All strategy, copy, design, engineering, account management, and reporting is delivered by US-based senior practitioners on the 1Digital®team. We don't maintain offshore subcontractor relationships, and we don't white-label work to overseas agencies. This is a deliberate operating model — it's a big reason engagements cost what they cost — and it's also the reason our work doesn't produce the kind of obvious offshore artifacts (generic copy, brittle code, slow response times) that most US brands have seen elsewhere.
Q7
Do you sign NDAs?Yes — we sign NDAs as a routine part of scoping conversations when prospects share competitively-sensitive information (P&L, ad spend, customer data, internal roadmaps). For ongoing engagements, mutual NDAs are standard. Our work product and methodology are ours; client-specific data and strategy are confidential to the engagement.
Q8
How do I get started?Request a proposal via the contact form or call 888-982-8269. We'll schedule a 30-minute discovery call to scope the work, talk through your starting conditions and goals, and discuss whether we're the right fit. If we are, we'll send a proposal with scope, timeline, and pricing within a few business days. If we're not — for category fit, scope mismatch, or timing reasons — we'll say so directly.
Still Have Questions?
If you didn't find the answer above, we'd rather walk you through your specific situation than guess at a generic Q&A. Discovery calls are 30 minutes, run by a senior strategist (not a sales rep), and we'll tell you directly if we're not the right fit.
Senior-led, US-based, no offshoring. 14 years. 400+ brands. Shopify Plus, BigCommerce, Adobe Commerce, WooCommerce, headless Next.js.