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Call 888-982-8269 or Get Started Today

Your Go-To Agency for Comprehensive BigCommerce Support

Experience seamless BigCommerce help, support, and customer service to supercharge your online store’s performance. As a top BigCommerce agency, we excel in providing tailored development, design, and digital marketing solutions that deliver unrivaled results.

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BigCommerce Support Services You Can Trust

BigCommerce is a powerful eCommerce platform, but leveraging its full potential requires expert guidance and support. As an Elite Partner with experience in over 300+ BigCommerce stores and numerous 5-star reviews from BigCommerce clients, 1Digital® Agency is here to help.

Our team of BigCommerce experts can assist with platform migration, design and development, SEO, and digital marketing, ensuring a tailored solution that outperforms your competition.

From start to finish, you’ll have a dedicated BigCommerce support contact to help you create a thriving eCommerce website. Contact us today to see what 1Digital® Agency can do for your BigCommerce store and let our experts prove their worth.

Your Partner in BigCommerce Success

Since 2012, 1Digital® Agency has been a BigCommerce Elite Partner. This prestigious Elite status is awarded only to agencies that meet the highest standards in BigCommerce platform expertise and quality of work produced. Our seasoned BigCommerce experts have consistently proven their worth by delivering exceptional results for our clients. Check out our BigCommerce reviews to see what our satisfied clients have to say about our top-notch support services.

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Flexible BigCommerce Support:
Work Smarter, Not Harder

Understanding your needs before they arise is crucial, whether you’re managing a physical store or an online business. With our expert BigCommerce help, we can address your unique challenges and provide support tailored to your specific requirements.

Online merchants require specialized support to enhance the user experience on their websites. From solving BigCommerce issues to creating custom promotional features, our team of experts can assist with every aspect of your store.

As an Elite Certified BigCommerce partner, we have extensive experience in BigCommerce troubleshooting and providing innovative solutions for clients who need custom functionality. Our flexible BigCommerce support options are designed to meet your needs, whether you require daily assistance or occasional help to ensure everything runs smoothly.

With our BigCommerce theme customization, we can help you boost sales by improving user experience, creating custom apps, developing responsive designs, and addressing errors as they arise. Contact us to discover how we can work together to tackle the challenges specific to your industry.

1Digital® is a Top BigCommerce Support Agency

Why Choose Us for Your BigCommerce Customer Service Needs?

When it comes to your BigCommerce store, you want an experienced team that you can trust. As an Elite BigCommerce partner, 1Digital® Agency has proven expertise and a track record of high-quality work and positive reviews from our clients. Our designers, developers, and marketing team are well-versed in the BigCommerce platform, ensuring the best results for your store.

Our designers and developers collaborate closely with BigCommerce, crafting user-friendly and custom-designed eCommerce websites that drive traffic and increase conversions. Our web designers create clean, responsive website designs with intuitive navigation and organized category and product pages, providing an exceptional user experience. Throughout the process, our BigCommerce customer service team is there to assist you with any questions or concerns, ensuring a seamless experience from start to finish.

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BigCommerce SEO

While BigCommerce offers robust SEO tools, they have their limitations. With our SEO experts, your eCommerce store can build trust with Google through consistent, high-quality work over time.

bigcommerce marketing

BigCommerce Marketing

An excellent website design is only effective when it’s visible to your target audience. 1Digital® Agency offers a range of digital marketing services designed to work together, ensuring your website gets noticed and drives traffic.

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BigCommerce Development

With 1Digital® Agency, you don’t just get a BigCommerce support contact; you get an extension of your own team. Our developers are ready to provide custom development solutions for enterprise BigCommerce stores, addressing changes, updates, or upgrades within 24-48 hours.

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BigCommerce Design

Our eCommerce designers have been creating BigCommerce designs since 2012. We understand the platform’s strengths and limitations and can use that knowledge to recommend the best design solutions for your store.

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BigCommerce Integration

Today’s eCommerce merchants require a variety of tools to run their businesses effectively. We can ensure seamless integration between the BigCommerce platform and your ERP, inventory management software, or any other necessary apps for your online store.

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BigCommerce Enterprise

Our BigCommerce Enterprise services leverage advanced features to provide the right tools for your high-volume store, ensuring optimal performance and scalability.

Comprehensive BigCommerce Support Services

  • Website Optimization and Upgrades

  • Plugin and Third-Party Solutions Management

  • Custom Theme Design and Implementation

  • Resolving Website Bugs and Issues

  • Seamless Custom Integrations

  • Advanced Custom Coding

  • API Development and Implementation

  • Smooth Platform Migrations

Frequently Asked Questions BigCommerce Help & Support

What BigCommerce help services do you provide?

We offer a wide range of BigCommerce help services, including custom integration, development, theme customization, troubleshooting, and digital marketing services such as SEO and PPC.

How can I get BigCommerce support for my online store?

Contact our BigCommerce support team by filling out our contact form. Provide us with the necessary information, and our experts will get in touch with you to discuss your store’s needs and provide tailored solutions.

How do you handle BigCommerce customer service issues?

Our BigCommerce customer service team is dedicated to resolving your issues promptly. We provide timely communication and work with you to identify the root cause of the problem, develop a solution, and ensure your store runs smoothly.

Can you assist with BigCommerce theme customization?

Yes, our team is skilled in BigCommerce theme customization. We can create a unique design that matches your brand’s vision and enhances user experience, ultimately driving more sales and customer satisfaction.

How do I resolve common BigCommerce issues?

Our BigCommerce support team is well-equipped to handle common issues like plugin conflicts, theme issues, and broken integrations. Contact us to discuss your concerns, and we’ll work with you to find the best solution.

What is your approach to BigCommerce troubleshooting?

Our BigCommerce troubleshooting approach includes identifying the issue, assessing its impact on your store, and developing a tailored solution. We’ll also provide guidance on preventing similar issues in the future.

Can you help with custom API development?

Yes, our team is experienced in custom API development for BigCommerce. We can create custom solutions to integrate your store with third-party services or internal systems, streamlining your business processes.

Do you offer ongoing support for BigCommerce stores?

Yes, we offer ongoing support for BigCommerce stores. Our services include website updates and enhancements, plugin and third-party issue resolution, custom integration, and more to ensure your store’s continuous growth and success.

Get in Touch with Our BigCommerce Help Experts

1Digital® Agency is your one-stop solution for comprehensive BigCommerce support. From custom integrations and development to theme customization and digital marketing services like SEO and PPC, we deliver top-notch results. Our proven track record and expertise have earned us the Elite Partner status. In fact, other agencies have outsourced complex BigCommerce tasks to us. According to a survey, 89% of shoppers have stopped buying from online stores after experiencing poor customer service. At 1Digital®, we ensure your BigCommerce store receives the support it needs for optimal performance. Check out our portfolio to see the exceptional work we’ve completed for our clients and contact us today to give your BigCommerce store a boost.

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eCommerce Migration Platform Guides

Revamp your eCommerce setup effortlessly with 1Digital® Agency’s proven eCommerce migration services.

site migrations 200+ Migrations Completed

product migrations 300,000+ Products Migrated

customer and order migrations 100,000+ Orders & Customers Migrated

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BigCommerce Pros

  • All-in-one SaaS solution that provides hosting and templates for building and customizing a storefront, along with analytical, inventory management, and marketing tools.
  • The platform is supported by a huge ecosystem of designers, developers, digital marketing professionals, and thousands of apps. The open API is also compatible with countless third-party tools.
  • With multiple subscription plans available, starting at $29.95, BigCommerce can be both affordable and highly scalable.
  • BigCommerce does not charge transaction fees.

BigCommerce Cons

  • BigCommerce does not natively support additional languages. To do so you will need to integrate a third-party app.
  • BigCommerce imposes yearly sales limits; if your website sells more than the threshold you’ll be automatically upgraded to a higher plan, incurring additional (and potentially unexpected) costs.
  • There are a limited number of free themes available (though many premium themes are available for purchase, and the large BigCommerce ecosystem supports developers who can design and code custom themes and templates).

Shopify Pros

  • The Shopify platform is a hosted, SaaS platform that is ideal for those that are not technically savvy. The website builder is easy to use, even for those with no coding or development experience. It is also compatible with a variety of free themes and integrates easily with countless apps and third-party tools.
  • Shopify offers excellent, 24/7 support and a wide range of robust marketing and inventory management tools.
  • Shopify supports a huge network of developers, designers, and digital marketers; the so-called Shopify ecosystem. There are also over 7,000 Shopify apps, along with countless others that are compatible.
  • Even though it is a templated SaaS platform, it is still relatively easy to make basic customizations to Shopify websites though its easy-to-use website builder. The available themes are also designed to be editing-friendly so you can make basic changes.

Shopify Cons

  • Shopify charges transaction fees, depending on your subscription plan.
  • While Shopify does have a built-in blog, the native blog is lacking in content marketing functionality, with inflexible layouts, an outdated blog editor, and no native option to create blog categories.
  • Migration from Shopify is not particularly easy to do. All you can do is export a CSV file and use that to support the migration, so it is best handled by eCommerce migration professionals.
  • Both apps and paid themes (though there are a lot of them) can be pricey.

Magento Pros

  • Because Magento is an open-source eCommerce platform, it is effectively limitless in the scope of customizations that can be made. You’re limited by your development skills. As a result of its open-source nature, it also offers excellent omnichannel capabilities.
  • Magento supports a large community of hundreds of thousands of developers around the world, so help is available.
  • Magento offers helpful regulatory and compliance features, such as a GDPR extension, which is useful for businesses working with European customers. Magento also supports select tax and accounting functionalities.
  • The granular level of control you have over the structure and functionality of your website makes it easy (though resource-intensive) to produce a hyper-optimized store, with respect to SEO, landing page optimization, and conversion-rate optimization.

Magento Cons

  • Magento demands an extremely high level of technical acumen and can be extremely resource intensive and expensive to manage.
  • The platform requires users to manage their own hosting, and requires them to keep up with platform version and security updates.
  • Magento is far more difficult to manage and customize than most SaaS platforms, and it is very difficult (nearly impossible) for someone with no coding/development experience to launch and manage a Magento store.

Volusion Pros

  • Volusion is fully-hosted and fairly affordable, and does not claim transaction fees.
  • Volusion offers abandoned cart recovery tools, SEO tools, a mobile app, is a secure platform, has a native review feature, and accepts a wide range of payment methods in multiple currencies.
  • Volusion has powerful inventory management and marketing tools, including product videos, suggested products, and “deal of the day” features.
  • Volusion offers 24/7 customer support for all plans.

Volusion Cons

  • Volusion offers a limited theme selection and only 11 are free.
  • Volusion only offers limited native functionality and has no built-in blog.
  • While building a store with Volusion is fairly easy and straightforward, some users will find it very hard to make customizations to the platform without extensive development experience. Other users even say the the editor is somewhat confusing to use.