Support

Website SupporteCommerce Experts

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IT & eCommerce website support can become costly, bad IT support can cost you more! When selecting an eCommerce website development team to support your running business, the lifeline of your operation can be the number one critical element you can’t afford to be without! Hiring the right eCommerce experts can become challenging.

eCommerce Website Development Support

OUR GREAT SUPPORT KEEPS COSTS DOWN

Website Updates & Enhancements

Graphic Design

Plugin and 3rd Party Issues / Updates

Website Bugs & Issues

Custom Integration

Custom Coding

API Development

eCommerce Consulting


WHY 1DIGITAL AGENCY?

Partnered with the best

We are a group of creatives, strategists, designers and developers that have broad and deep expertise in the area of eCommerce, headquartered out of Philadelphia and Quebec, with genius 1Digital® employees working around the globe. We are an agile digital agency that is a one-stop shop for every piece of the eCommerce puzzle, from the conception of an idea, to the delivery of the final product, and the nurturing of that creation until it reaches its full power. We see boundless opportunity in the eCommerce industry and the limitless potential in every store.


Ecommerce website development & support capabilities

When you need website development support and maintenance, from small bugs to complex fixes and solutions, 1Digital® can be your extended IT team of eCommerce experts. Not only do we offer professional support as you need it, we’re also available to provide ongoing website maintenance to help with regular updates, installing new features and keeping you up to date with the latest website enhancements.

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Autopilot or manual

Our eCommerce website development support plans and options can be calibrated to your needs. You can keep our experts engaged to automatically update and monitor your site, or we can be your on-demand team that gets assignments and executes on command. With a 24 to 48 hour turn-around time for most issues, we’re always available to handle tickets efficiently and effectively. Some tasks are handled within a few hours, depending on our staff availability. Emergency eCommerce web support is also available for larger projects.

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Agile Support Agreement

When other companies require large minimums and complex agreements, 1Digital® keeps things simple. We offer multiple support plans depending on your requirements. We’ll sign a straightforward support agreement that allows your team access to all of our support resources. We’ll invite you to our internal CRM system. From there you can assign support tickets, and create estimates for more ambitious eCommerce website changes.

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Ready to get the website support you need?

Moving your eCommerce website to the next level requires a next level team. 1Digital® has years of experience helping eCommerce merchants of all stripes engage their customers and convert more visitors. If you’re thinking about bringing in a team of professionals for serious eCommerce assistance, trust the experts at 1Digital®.

Contact us today