Website SupporteCommerce Experts

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IT & eCommerce website support can become costly, bad IT support can cost you more! When selecting an eCommerce website development team to support your running business, the lifeline of your operation can be the number one critical element you can’t afford to be without! Hiring the right eCommerce experts can become challenging.

What is eCommerce Website Support?

eCommerce website support is any service that can be rendered in order to keep your website operating as smoothly as possible. Under this broad umbrella is a more extensive collection of different services ranging from design and development to API and app integration. For example, 1DigitalⓇ Agency offers support to help fix bugs and other issues that arise, either sporadically or in the wake of a development project. The very nature of a bug is that it can’t be predicted, and therefore it requires responsiveness and flexibility to address – that’s where we come in.

In addition to website debugging and addressing and fixing other website issues, we also provide graphic design and development services, app development, app integration, and API integration, responsive design and development, custom integration, theme upgrades, and custom coding support in order to keep your website running smoothly. We also offer eCommerce consulting services so that you can make your dream vision for your online store a reality.

Website issues can become costly to your business, which is why it pays ahead of time to work with experienced eCommerce website support specialists. If you need eCommerce website maintenance support services, contact a team member today.

How can eCommerce website support help you?

eCommerce website support can help you by ensuring that your eCommerce business continues to offer the functionality and the user experience that it was intended to offer. Improperly planned and executed integrations, mistakes in eCommerce custom development coding, faulty site migrations, and more are issues that can cause serious problems for your online store. These issues detract from your user experience or, worse, prevent your store from properly operating.

By partnering with an eCommerce development company like 1Digital®, you’ll receive access to an online CRM system where you’ll be able to submit tickets and track the progress of any site issues you might come across. These could be small bug fixes or more significant platform issues that require detailed and on-demand support. Here you will also have full access to other apps and team members that can help you grow our online business via digital marketing services, design services, and more, should you choose to fully invest in your eCommerce store.

We offer agile support agreements to meet your specific needs. Reach out to one of our eCommerce experts to learn more about how we can support your business today.

eCommerce Website Development Support


Website Updates & Enhancements

Graphic Design

Plugin and 3rd Party Issues / Updates

Website Bugs & Issues

Custom Integration

Custom Coding

API Development

eCommerce Consulting


Best eCommerce Support Services

At 1Digital® we employ a team that includes eCommerce design, development, and digital marketing experts. Whatever issues your eCommerce store may encounter, we can implement the perfect solution in no time. We can also provide ongoing maintenance to ensure that your eCommerce website is constantly using the latest tools and features. Our team is always available to provide excellent support with quick turnarounds so technical issues will never hold your business back.

1Digital® Agency has provided a variety of support projects for many different clients over the years from diverse industries and backgrounds. It would be almost impossible to list all of the various industries we have served, but some of our clients include those in the furniture industry, novelties and gifts, supplements and culinary goods, industrial equipment and supplies, automotive industry, and many more. If it’s out there, there’s a good chance that we’ve worked on it.

For example, we’ve had retainer agreements with clients to provide ongoing work to their site as they determine a need. We’ve created new product page templates to improve brand integration and increased conversion rates, created analytics tracking tags for checkouts to help track conversions through ads, integrated and configured critical apps to improve the customer experience, and much more. A support agreement can be a valuable tool for you if you need additional help with managing and customizing your website but not the scope of a full-blown development project.

Our support agreements are flexible, and we work with you to come up with an agreement that fits both of our needs. If your organization is dealing with bugs, lags in site speed, or needs a more streamlined and intuitive navigational hierarchy, we can help with that. All you need to do is pick up the phone and give us a call. We offer eCommerce consulting services to ensure you make the most of your online business.

Partnered with the best

We are a group of creatives, strategists, designers and developers that have broad and deep expertise in the area of eCommerce, headquartered out of Philadelphia, Miami, and Quebec, with genius 1Digital® employees working around the globe. We are an agile digital agency that is a one-stop shop for every piece of the eCommerce puzzle, from the conception of an idea, to the delivery of the final product, and the nurturing of that creation until it reaches its full power. We see boundless opportunity in the eCommerce industry and the limitless potential in every store.

eCommerce Website Support for Shopify Stores

Benefits of Shopify

Many online merchants choose to build their businesses using Shopify’s SaaS solution for eCommerce. Whether you go with Shopify or Shopify Plus, their hosted solution provides a lot of powerful tools to conduct business online.

It is not only easy to launch a Shopify store, but it is also relatively simple to build a stunning, brand integrated visual layout. Shopify offers a secure and fast platform with amazing uptime, integrates with a variety of critical apps, and provides excellent customer service and support, making it a prime choice for online businesses.

However, the very features that make Shopify and Shopify Plus so capable also allow for a lot of room for error. The bigger the boat, the bigger the problem, and with software as complex as Shopify’s, it can be easy to miss a small issue that can turn into a big one.

That’s why we offer custom Shopify development services as well as support services to go along with them. Sometimes issues do not become evident until after the fact, at which point they have to be rectified, but our team has built enough custom eCommerce solutions to know just how to get the job done quickly and efficiently. If you’re looking for the best solution for Shopify development and support, you’re in the right place.

eCommerce Website Support for BigCommerce Stores

Benefits of BigCommerce

BigCommerce, like Shopify, is an extremely robust eCommerce platform solution that is geared for online business. It offers a ton of out-of-the-box functionality, including the ability to sell through multiple channels, to accept a number of popular payment gateways, integrate with many popular BigCommerce 3rd party apps, and it offers powerful tools for managing pricing and inventory.

BigCommerce offers users a nearly limitless ability to customize the appearance and functionality of their online store. However, creating a truly custom store requires a lot of experience in design and development.

Because of that, stores built in BigCommerce can experience their share of issues that need a custom solution in order to work to their full capabilities. It’s complexity as a SaaS platform makes it prone to requiring complex solutions, but the team at 1Digital® Agency has both built and supported countless BigCommerce websites. If you are looking at a potential BigCommerce development project or want some more information on the types of support services that 1Digital® Agency can offer, get in touch with a representative from our team.

Ecommerce website development & support capabilities

When you need website development support and maintenance, from small bugs to complex fixes and solutions, 1Digital® can be your extended IT team of eCommerce experts. Not only do we offer professional support as you need it, we’re also available to provide ongoing website maintenance to help with regular updates, installing new features and keeping you up to date with the latest website enhancements.

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Autopilot or manual

Our eCommerce website development support plans and options can be calibrated to your needs. You can keep our experts engaged to automatically update and monitor your site, or we can be your on-demand team that gets assignments and executes on command. With a 24 to 48 hour turn-around time for most issues, we’re always available to handle tickets efficiently and effectively. Some tasks are handled within a few hours, depending on our staff availability. Emergency eCommerce web support is also available for larger projects.

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Agile Support Agreement

When other companies require large minimums and complex agreements, 1Digital® keeps things simple. We offer multiple support plans depending on your requirements. We’ll sign a straightforward support agreement that allows your team access to all of our support resources. We’ll invite you to our internal CRM system. From there you can assign support tickets, and create estimates for more ambitious eCommerce website changes.

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eCommerce Website Support FAQs

What is eCommerce website support?

Website support services and eCommerce website maintenance go hand-in-hand with eCommerce custom development projects. Because a project can entail any number of unforeseen roadblocks, support effectively encapsulates any services that can be rendered in order to ensure that a website development project is executed effectively and continues to offer the functionality desired down the road. In that way, eCommerce website support can cover website debugging, software updates, theme updates, managing and maintaining 3rd party apps and plugins, API development and integration, custom coding, graphic design, and more.

What eCommerce website support services does 1Digital® Agency provide?

1Digital® Agency offers a full suite of eCommerce website support and maintenance to ensure your project goes live without any major issues and continues to function smoothly down the road. We offer eCommerce support services for design, website debugging and issues, custom integration and coding, and much more. Whatever support your eCommerce site needs to continue to function properly, we can help. We know each project is different and each website has its own needs and we’re here to help support those needs, big or small.

What eCommerce website maintenance will my website, or project, require?

Every website is different, as is every design or development project, so it’s not really possible to know exactly what support or maintenance your website will need beforehand. For this reason, we offer a free support period with most design and development projects that vary according to the scope of the project. To learn a little more about the types of support that are typically required with a given project, contact our team for more details.

What platforms does 1Digital® Agency service, support, or maintain?

1Digital® Agency provides eCommerce website support and maintenance for all major eCommerce platforms, some of which include Shopify and Shopify Plus, BigCommerce, Magento, and Volusion. We also service sites that are built on other platforms such as 3dcart and WordPress. In addition to providing support associated with these platforms, 1Digital® Agency provides a number of design and development services associated with these specific platforms, such as headless development and integration of BigCommerce 3rd party apps.

What kinds of tools do you use when providing ongoing eCommerce website support?

Keeping up with your website and making sure it is up-to-date can be a difficult task. Luckily, our team is always there to give you the support you need. One way we provide eCommerce website support is by granting our clients access to our CRM workspace, Podio. If there is a bug that needs fixing or code that needs updating, you can simply reach out to anyone on our team via Podio or, if you have a retainer, simply create a ticket and we’ll get to work.

What if I want a new theme later down the road, are theme upgrades a part of website support?

Upgrading your existing theme may be an essential step in making sure your website continues to be responsive. For any eCommerce business, it’s important to have an updated and well-designed theme in order to keep users on your site and coming back for more. Our eCommerce experts can not only help you implement a new theme, but we can also assist in any custom design and development so that you can maximize the capabilities of your theme for the best results.

What kind of eCommerce consulting services does 1Digital® Agency provide?

Our eCommerce consulting consists of many different services that help online stores operate to the best of their abilities in order for them to see the best online results. Some of these services include a free SEO audit to evaluate your website’s search engine and digital marketing performance, a free e-brand appraisal to evaluate where better branding and design can be incorporated to offer a better online experience for your users and a better conversion rate for you, and a free support evaluation where our experts can point out any issues they find on your site that is negatively affecting your online business operations.

What if my eCommerce website requires new branding to accompany a new design?

Updated branding is a common requirement of an improved eCommerce website design, and depending on your specific needs, 1Digital® can handle all aspects of your branding improvements in order to ensure a cohesive look for your online business. Whether you are in need of branding and logo design, cohesive on-page brand imaging throughout your entire site, or a complete redesign or custom website design, our design experts are ready to provide you with the support you need.

What if all I need is a regular maintenance service to address issues as they arise?

1Digital® can act as your full eCommerce support team whenever you need one. Our team is equipped to handle any kind of eCommerce website issue or bug you are likely to encounter, regardless of which platform you are on. We are experienced in debugging issues on Shopify, BigCommerce, Magento, Volusion, WooCommerce, and more, and are prepared to meet your needs for routine maintenance as well as emergency maintenance situations when you require a fast solution.

How long will 1Digital® provide support after my project?

We usually offer support services in the scope of work for our projects, though the extent of that support depends on the project itself. If your website needs our support over a longer period of time, we are always happy to help. Just let your project manager know how much eCommerce support your business needs and we can put together a support package that will be a perfect fit.

Do you only provide support on work that was completed by 1Digital®?

The scope of our support obviously will include our own work, but we can also help address issues you are having with any other facets of your website. With collective decades of eCommerce experience, our team has dealt with a lot of unique challenges and we can always come up with a way to fix any issues your site might be having. Just let our team know what issues you’re facing and we can put together a plan of attack to get them resolved as easily as possible.

Ready to get the website support you need?

Moving your eCommerce website to the next level requires a next level team. 1Digital® has years of experience helping eCommerce merchants of all stripes engage their customers and convert more visitors. If you’re thinking about bringing in a team of professionals for serious eCommerce assistance, trust the experts at 1Digital®.

Contact us today